Practice Integration Specialist - Access Center

The Practice Integration Specialist I serves as a strategic operational partner responsible for the design, implementation, adoption, and optimization of patient access and scheduling solutions across Hartford HealthCare Medical Group. This role collaborates with clinical, operational, and technical stakeholders to support specialty integrations, develop standardized scheduling decision trees, advance digital access capabilities, and evaluate operational effectiveness to ensure solutions meet business and patient needs. Through workflow analysis, operational observations, stakeholder engagement, and data-driven recommendations, the Practice Integration Specialist II drives continuous improvement, promotes adoption of access solutions, and ensures workflows remain scalable, sustainable, and aligned with enterprise standards. Success in this role requires strong communication, facilitation, and relationship-management skills to translate complex operational requirements into actionable solutions, build stakeholder alignment, and effectively communicate with audiences ranging from frontline staff to organizational leadership.

High School Diploma/GED equivalent, Minimum of 2 years in healthcare Minimum of 1 year of data analytics experience Proficiency in Microsoft Office products

Preferred Requirements Education Bachelor’s degree, Master’s degree preferred

Experience Working in Epic or other practice management system experiences. Provider template experience.

Licensure, Certification, Registration Epic Reporting Experience Epic Cadence certified Knowledge, Skills and Ability Requirements

• Consistent commitment to the Access Center environment which is rooted in culture and values and reflect this commitment through the demonstration of its expected behaviors.
• Energetic, self-motivated with outstanding initiative to network and develop relationships
• Knowledge and experience in ambulatory practice operations including functions such as patient scheduling, registration, patient flow, follow up, referral management, etc. preferred but not required.
• Proficient in using Microsoft Office: Word, Excel, PowerPoint and, Visio (preferred), and Outlook.
• Excellent verbal and written communication, interpersonal skills, and team collaboration.
• Ability to focus on how to move the project forward and explore and analyze process alternatives.
• Capable of collaborative challenge to current processes where appropriate to reduce practice variation and achieve improvement.
• Strong analytical ability to examine process and drive process improvement to achieve strategic and improved practice management.
• Ability to work with a cross-functional team of analysts, medical doctors, nurses, business leaders and other professionals
• Attention to detail required.
• Empathy for the patient/customer and others
• Excellent organizational skills, flexibility and ability to switch tasks frequently.
• Strong complex problem-solving skills and the ability to make decisions independently.
• Have passion in serving patients and thrive in a fast-paced ever-changing environment.
• Self-motivation, high-energy, tenacity.

• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Discounts on services, products and optional coverages - movie tickets, pet insurance, travel and more!

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do. We invite you to become part of Connecticut’s most comprehensive healthcare network., With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.