IT Service Desk Analyst

1st and 2nd line Service Desk Engineer at our Bluechip FTSE 100 Aerospace customer.

This job is a good opportunity to support a corporate enterprise, in an extremely interesting high tech manufacturing environment.

We at BTL IT Solutions pride ourselves in the quality and delivery of our services, the successful candidate must share our passion for this pride. Customer focus is absolutely key to our success.

Based at our customer’s site in Bristol. However, this role is part of a virtual team across the UK supporting all of our customers across different sites

The role will involve:

• Answering calls and triaging all types of tickets at a first line level.
• Providing second line support for:
• Windows 10/11
• Microsoft Office
• Microsoft Teams
• Hardware maintenance through a 3rd party (warranty)
• Mimecast Email Archiving System
• Active directory administration
• Change Control of the desktop environment
• Management and resolution of calls using the customer’s service management package
• Deploying software via SCCM Remote support through RDP, SCCM Remote control, WebEx and Dameware.
• VOIP support
• Deployment of desktops and laptops to new and existing users
• Patching and 1st line network support

Initial interviews will be conducted via video conference, with a face to face follow up.

There will be an initial 3 month probation period for the successful candidate.

The successful candidate must be willing to undertake security clearance to an SC level, meaning they must be free of a criminal record.

Do you have experience in Windows?, Do you have a High school diploma or GED?, * A-Level or equivalent (preferred), * IT Support: 2 years (preferred)