Data Operations Lead

The Lead will connect collection personnel, behavioral analysts, and technical staff to ensure information is accurate, securely handled, and available for operational decisions. Working with an assigned senior engineer, the Lead will support a common data foundation and consolidated reporting compatible with Government-approved systems, including TTMS and Envision., * Supervise survey and feedback processing personnel; coordinate collection calendars, proctoring, physical routes, electronic intake, competing workloads, and qualified backup coverage

• Oversee immediate notification of urgent safety and well-being concerns to designated Government authorities. Maintain acknowledgment, fallback escalation, custody, and status tracking through Government dispositi
• Monitor transcription, classification, processing timeliness, data quality, and backlogs. Reconcile received, processed, routed, and outstanding records and resolve exceptions
• Translate analyst and operational-user requirements into documented data fields, common definitions, source mappings, validation rules, and reporting requirements
• Working with the assigned senior engineer, implement and maintain repeatable imports, data transformations, reconciliation routines, and approved exchanges between source systems and reporting environments
• Configure and sustain digital intake, logging, notifications, acknowledgment tracking, and audit records. Test changes and maintain manual fallback and recovery procedures
• Build and maintain leadership dashboards and operational reports showing approved measures, trends, refresh status, and data-quality limitations
• Configure approved role-based permissions and restricted views, preserving separate protections for clinical information, coaching records, and sensitive allegations
• Maintain approved document libraries, collaborative file procedures, technical configurations, source mappings, SOPs, release records, and transition documentation
• Support reporting continuity during Government system transitions by validating source mappings, historical records, permissions, and affected workflows
• Train designated specialists to perform routine checks, approved reruns, exception review, and documented recovery. Verify demonstrated capability before assigning backup duties
• Coordinate with the Program Manager, senior engineer, analysts, and Government system owners on priorities, access dependencies, technical defects, and proposed improvements

• Bachelor’s degree in data analytics, information systems, computer science, business analytics, or a related field; an equivalent combination of relevant education and demonstrated experience may be considered
• At least five years of relevant experience in data operations, information management, workflow automation, or enterprise reporting, including experience leading personnel or coordinating operational delivery
• Demonstrated hands-on experience importing, cleaning, transforming, validating, and reconciling data from multiple sources
• Ability to use SQL and a scripting or transformation tool, such as Python, Power Query, or an equivalent capability, to support repeatable processing and troubleshooting
• Experience developing or maintaining dashboards, operational reports, and automated workflows in an enterprise environment
• Experience managing permissions, controlled releases, processing exceptions, audit records, and recovery procedures
• Strong organizational and communication skills, including the ability to translate operational questions into actionable technical requirements
• Experience handling sensitive information under established access, privacy, and information-protection procedures

Desired Skills and Experience Experience with Air Force training systems, TTMS or TTMS Next, and Envision Experience with SharePoint Online, Power Automate, Power BI, and governed Excel collaboration Experience supervising high-volume survey, feedback, or other time-sensitive information-processing operations Familiarity with Qualtrics, Cerego, or comparable survey and learning platforms Experience supporting system transitions, historical-data reconciliation, and authorized exchanges with systems of record Familiarity with Privacy Act, PII, and CUI handling in Government environments Experience measuring workflow efficiency and supporting evaluation of OCR, handwriting digitization, or digital intake technologies

Required Background Check: HireRight background check & drug screening

• Must be able to meet applicable Government installation and information-system access requirements, including required background investigation and credentialing.

Type of Employment: Full time; contingent upon contract award