Applications Support Specialist

New Season is seeking a detail-oriented and technically skilled Applications Support Specialist to join our IT team! In this role, you’ll help support and optimize the applications our teams rely on every day, ensuring employees have the tools and technology they need to deliver exceptional patient care.

You’ll collaborate with our Applications and Interfaces team, troubleshoot application issues, implement system improvements, and support users across the organization. If you enjoy solving technical challenges, improving workflows, and making technology work better for people, we’d love to hear from you!

What You’ll Do:

• Provide technical and functional application support to end users, troubleshooting issues and ensuring systems operate effectively.
• Serve as a subject matter expert for core applications, providing guidance and support to internal stakeholders.
• Manage user account setup, onboarding, offboarding, and account modifications across supported applications.
• Collaborate with internal teams to identify opportunities for new applications, enhancements, and improved workflows.
• Evaluate and test new applications to determine their functionality and alignment with organizational needs.
• Implement application configuration changes to improve productivity, efficiency, and the user experience.
• Use scripting and coding skills to support application configurations and system improvements.
• Maintain application-level security controls to protect data integrity and support compliance requirements.
• Assist with application implementations, testing, and transitions into production environments.
• Contribute to internal and external knowledge bases by documenting application processes and solutions.
• Collaborate with project teams to complete assigned tasks, meet milestones, and support technology initiatives.
• Perform other duties as assigned.

Software Administration, Software Administration, Patient Care, Technical Support, Detail Oriented, Identify Issues, System Operations, Customer Support/Service, Help Desk, People Management, * Education: Bachelor’s degree in Computer Science, Mathematics, or a related field required.

• Experience: At least one (1) year of related experience in application configuration or application support.
• Working knowledge of application configuration methodologies and change control processes.
• Proficiency with Microsoft Office and Google Workspace applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently, manage priorities, and complete projects with minimal supervision.
• Excellent written and verbal communication skills, including the ability to explain technical information in a clear, user-friendly manner.
• Strong organizational, interpersonal, and negotiation skills.
• Understanding of compliance requirements and application security practices.

Preferred Qualifications:

• Experience supporting applications in a healthcare environment.
• Knowledge of healthcare regulatory standards, including HIPAA.
• Familiarity with Electronic Health Record (EHR) systems.
• Experience with scripting languages and application configuration.
• Previous experience working in a regulated environment.

Additional Position Details:

• Position is part of the IT Applications and Interfaces team.
• Ability to work independently while collaborating with cross-functional teams.
• Some weekend work may be required to support application needs and implementations., 1-3 years of IT support experience required; EHR healthcare experience required; Google Experience Required

For over 30 years, New Season has been a leading provider of specialized care for individuals living with Opioid Use Disorder (OUD). Our mission is to help individuals and communities overcome opioid addiction through compassionate, evidence-based treatment.