IT Specialist

This mid-level technical position is responsible for providing intermediate to advanced technical support, troubleshooting, and customer service across both properties. The IT Specialist will support associates, management, members, and guests while helping maintain the reliability, security, and performance of the organization’s technology infrastructure.

The ideal candidate is technically proficient, solutions-oriented, organized, and comfortable supporting multiple business operations in a luxury hospitality and winery environment., Technical Support & Troubleshooting

• Provide technical support across CordeValle Resort, Golf Club, and CordeValle Winery.
• Troubleshoot and resolve hardware, software, network, server, printing, telecommunications, and connectivity issues.
• Support hospitality, golf, winery, tasting room, food and beverage, administrative, and operational technology systems.
• Assist with installation, configuration, maintenance, and deployment of hardware and software.
• Perform root cause analysis to identify and prevent recurring technical issues.

Information Security & Compliance

• Implement and maintain data security solutions across both properties.
• Assist with PCI compliance requirements and protection of sensitive business and payment information.
• Follow established IT security protocols, access controls, and data protection procedures.

Customer Service & End-User Support

• Provide timely and professional technical support to associates, management, members, and guests.
• Respond to support requests in person, by phone, email, or through the designated ticket management system.
• Train end-users on basic software, hardware, and peripheral device operation.
• Maintain clear communication regarding technical issues and resolution timelines.

Vendor & Systems Coordination

• Coordinate with third-party technology vendors and service providers to troubleshoot and resolve technical issues.
• Document technical issues, resolutions, system changes, and maintenance activities.
• Assist with technology projects, system upgrades, installations, and other assignments as directed by the IT Director.
• Learn and support hospitality- and winery-specific applications and technology platforms.

Operational Support

• Provide IT support across all departments and operational areas of CordeValle Resort & Golf Club and CordeValle Winery.
• Manage multiple support requests while maintaining responsiveness to business needs.
• Provide emergency IT support coverage during business hours and, when necessary, after hours, weekends, and holidays.
• Perform other related duties as assigned by the IT Director.

• Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent professional experience may be considered.
• Minimum of 3 years of experience in IT support, desktop support, help desk, or a similar technical support role.
• Previous experience supporting multiple departments or business locations preferred.
• Experience in the hospitality, resort, golf, winery, or food and beverage industry is a plus.
• Previous Managed Service Provider (MSP) or corporate IT support experience preferred.

Technical Knowledge & Skills

• Working knowledge of Microsoft Windows desktop and server operating systems.
• Experience with Microsoft 365, including user account administration and troubleshooting.
• General understanding of network infrastructure, including wired and wireless networks, connectivity, and basic network troubleshooting.
• Experience troubleshooting computers, printers, mobile devices, telecommunications, and other peripheral equipment.
• Familiarity with cybersecurity practices, data protection, user access controls, and PCI compliance requirements.
• Basic familiarity with Apple operating systems and devices.
• Ability to learn and support hospitality-specific software, point-of-sale systems, and winery operational applications.
• Familiarity with ticketing systems, remote support tools, and IT documentation practices preferred.

Professional Competencies

• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation and the ability to work professionally with associates, management, members, and guests.
• Ability to prioritize competing requests and manage multiple projects or support tickets simultaneously.
• Ability to work independently, exercise sound judgment, and recognize when issues require escalation.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to maintain confidentiality and appropriately handle sensitive business and employee information.
• Demonstrated willingness to learn new technologies and adapt to changing business needs.

Additional Requirements

• Ability to work on-site at both CordeValle Resort & Golf Club and CordeValle Winery as business needs require.
• Flexibility to provide occasional technical support outside normal business hours, including evenings, weekends, and holidays, with scheduling and compensation handled in accordance with applicable California law.
• Ability to travel between property locations as needed.
• Ability to perform the essential physical functions of the position, including moving and setting up computer equipment, with or without reasonable accommodation.

Located in the scenic foothills of the Santa Cruz Mountains in San Martin, California, CordeValle is a luxury resort and private golf club offering an exceptional experience for members, guests, and associates. The property features a world-class golf course, luxury accommodations, dining experiences, meeting and event spaces, and a commitment to personalized hospitality.

CordeValle also includes CordeValle Winery, expanding our hospitality experience into winemaking, wine tasting, and vineyard operations. Together, the resort, golf club, and winery provide a unique and diverse operating environment where technology plays an important role in supporting our associates, members, and guests.

At CordeValle, our culture is guided by five core values: COMMITTED, AMBASSADOR, AUTHENTIC, RESOURCEFUL, and EXCELLENT. We take pride in creating memorable experiences through exceptional service, teamwork, and a commitment to excellence.