Technical Systems Infrastructure Manager

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. As a Technical Systems Infrastructure management role, the position requires reasonable flexibility and availability outside normal business hours, including occasional nights and weekends, to provide leadership and support during critical incidents, planned maintenance, upgrades, and other business-critical activities., Job Summary: The Manager, Technical Systems Infrastructure oversees and implements enterprise-wide effectiveness and efficiency of the data center technology infrastructure including Compute, Storage, Backup & Recovery, SAN fabric, and End-User computing platforms. This role manages multiple teams of engineers and administrators within their department., Essential Functions and Responsibilities: Develops and executes a comprehensive IT infrastructure strategy aligned with the company’s objectives, ensuring scalability, reliability, and security. Assesses current infrastructure and identifies areas for improvement, growth, and cost optimization. Manages day-to-day IT operations of the data-center infrastructure environments. Ensure all proposed changes to IT systems are thoroughly reviewed, approved, implemented, and documented in accordance with established change control procedures. Oversees the design, approval, and implementation of technical projects within the data-center infrastructure environment including disaster recovery planning and testing. Evaluates and implements technologies that improve efficiency, performance, and reliability. Ensures full compliance of enterprise standards and applicable federal/state regulations. Supports department staff with work assignments, deliverables, and objectives. Manages IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Reviews, coordinates, and establishes vendor/consultant contracts and service agreements. Assists in development of capital and operational budget for department.

Decision Making: The carrying out of non-routine procedures under constantly changing conditions, in conformance with general instructions from a supervisor.

Working Relationships: Direct supervision of others. Prepares and gives performance evaluations. Works with internal and/or external customers via telephone or face-to-face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level and above.

Minimum Education: Bachelor’s degree required.

Licensure, Registration and/or Certification: VMware, Microsoft, or similar certification, preferred.

Work Experience: Minimum 5 years of related IT experience.

Knowledge, Skills, and Abilities: Working knowledge and proficiency with enterprise infrastructure technologies, including server platforms, virtualization and cloud infrastructure, storage area networks, enterprise storage systems, data protection and recovery solutions, end-user computing (EUC) delivery technologies, and associated hardware and software. Working knowledge of network concepts and dependencies necessary to support enterprise infrastructure solutions. Knowledge of infrastructure architecture, capacity planning, performance management, high availability, disaster recovery, lifecycle management, system monitoring, and infrastructure security principles. Knowledge of information technology change, configuration, incident, and problem management practices. Ability to evaluate emerging technologies, assess technical risk, and develop infrastructure standards and technology roadmaps. Excellent technical and non-technical oral and written communication skills. Strong analytical and problem-solving abilities with attention to detail. Ability to work independently and collaboratively in a fast-paced environment while managing multiple priorities and competing deadlines. Ability to lead complex technical initiatives, coordinate effectively across technical teams and vendors, and communicate complex technology concepts, risks, and recommendations to both technical and non-technical audiences.

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma’s only children’s hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa’s leading trauma and emergency center.