Site Reliability Engineer

We are seeking an experienced Site Reliability Engineer with a strong software development background to keep our ecommerce applications stable, fast, secure, and available in production. You will use your understanding of the full customer journey - from website browsing and checkout through inventory and fulfillment - to identify risks, solve production issues, and build lasting reliability improvements.

This is a hands-on role that combines full stack engineering, production operations, performance engineering, and cross-team technical leadership.

• Lead the design and implementation of scalable, resilient, and secure solutions. Automate recurring operational work and address the root causes of incidents.
• Define and use service level indicators (SLIs), service level objectives (SLOs), and error budgets to guide reliability decisions.
• Improve monitoring, logging, tracing, and synthetic monitoring so teams can detect and resolve issues quickly.
• Plan for capacity and test system behavior under load. Use performance and chaos testing to identify weaknesses before they affect customers.
• Develop and exercise disaster recovery plans.
• Partner with security and application teams to protect the customer journey without degrading performance.
• Participate in on-call rotations, lead or support incident response, and turn incident findings into durable improvements.
• Work closely with application engineering, cloud, security, and reliability teams to improve system performance and cost
• efficiency.

• Configure, tune, and troubleshoot Akamai CDN and WAF capabilities, including caching behavior, content delivery, traffic routing, security policies, bot and attack mitigation, and false positive investigation.
• Own the availability, performance, resilience, and operational readiness of ecommerce applications and supporting services.
• Troubleshoot complex production issues across the frontend, backend, databases, cloud infrastructure, and third-party integrations.
• Improve website speed and user experience, including Core Web Vitals and other frontend performance measures.