Epic Beaker Analyst

The Epic Beaker Analyst 2 is responsible for implementing, maintaining, and providing ongoing production support for Epic Beaker modules, including Clinical Pathology, Anatomic Pathology, and Genomics, within the Laboratory Information Systems environment. This role also supports the implementation and maintenance of designated laboratory instrument interfaces, automation systems, and related software applications in accordance with departmental policies, standards, and procedures.

The analyst collaborates closely with laboratory users and operational teams to assess and define system functionality, workflows, data requirements, information exchange, and reporting needs. Responsibilities include developing technical specifications, documenting workflows and operational procedures, performing software testing, coordinating system releases, and ensuring successful implementation of system enhancements.

Key Responsibilities

Epic Beaker and Laboratory Systems Support

Provide implementation, maintenance, and ongoing support for Epic Beaker modules, including Clinical Pathology, Anatomic Pathology, and Genomics.

Support the Laboratory Information System (LIS) and associated laboratory applications.

Maintain and support laboratory instrument interfaces and integration workflows.

Provide application support for the Beckman Automation System and other laboratory-related applications, including WellSky Transfusion and RALS Point of Care.

Partner with laboratory teams to troubleshoot system issues and maintain efficient laboratory operations.

Laboratory Build and Workflow Development

Develop, configure, and maintain laboratory test builds, system rules, and associated functionality.

Coordinate testing and user acceptance activities in collaboration with Laboratory Operations.

Work closely with laboratory subject matter experts to gather requirements, research workflows, and complete test configurations and expert rules.

Translate operational requirements into effective system solutions.

Develop and maintain technical specifications, workflow documentation, and standard operating procedures.

Project Management and Implementation

Provide project leadership and technical support for laboratory system initiatives and enhancements.

Participate in system implementations, upgrades, and application improvements.

Coordinate software testing, validation, and production release activities.

Collaborate with clinical, technical, and operational stakeholders to ensure successful project execution.

System Configuration and Workflow Management

Configure, support, and maintain Epic workflows, system tools, security settings, rules, and documentation templates.

Gather, analyze, and document workflow and system requirements.

Facilitate requirements-gathering sessions with clinical and operational stakeholders.

Assist with system upgrades, release validation, and implementation of new functionality.

Testing and System Optimization

Develop and execute comprehensive test plans to validate system functionality and integrations.

Participate in testing activities, including test script execution and validation of configuration changes.

Review software release notes and assess the impact of system updates.

Validate workflows and identify opportunities for system improvements and optimization.

Production Support and Regulatory Compliance

Provide Level 2 application support by investigating and resolving complex system issues and escalated incidents.

Ensure system changes follow established change management policies and procedures.

Maintain accurate system documentation and support departmental compliance standards.

Maintain required Epic certifications and stay current with application updates and ongoing education requirements.

Bachelor’s degree in a related field.

Four years of relevant professional experience may be accepted in lieu of a bachelor’s degree.

Two to four years of relevant experience in healthcare IT, laboratory systems, or application support.

Current Epic Beaker certification(s).

Preferred Qualifications

Medical Laboratory Technician (MLT) or Medical Laboratory Scientist (MLS) certification or professional background.

Previous experience working in a clinical laboratory or healthcare environment.

Familiarity with laboratory workflows, LIS applications, instrument interfaces, and laboratory automation systems.