Access Network Technology Operations Specialist II

The role of the Access Network Technology Operations Specialist II is to act as the technical subject matter expert responsible for training the teams while providing support as the escalation point where in-depth analysis of situations or data requires an evaluation of various factors to solve business impacting incidents. In addition, this role oversees projects and direct activities related to initiatives driven/participated by Operations., The technology areas of focus for the Access Network Technology Operations Specialist II includes end user networks, public and private transport (SD-WAN), and emerging technologies (switched-Ethernet, LTE, etc.), corporate/branch and building networking including Wireless. Technology Operations Specialist II are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm. This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large. The Access Network Technology Operations Specialist II will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals, and industry trends to drive end to end value., * Level 3 Escalation point for Operational Support of End User Access Network

• Cisco Wired/Wireless LAN, Palo Alto CloudGenix (SD-WAN)
• Technical areas of focus include but are not limited to end-user WAN, LAN, WLAN, SD-WAN, MPLS

• Proactive network reviews including

• Routine testing of disaster recovery scenarios, identification of vulnerabilities and opportunities for improvement in observability across the network stack
• Mentorship of Production Services Specialists and technical leadership within the team
• Work with senior team members to validate impacts and communicate to all stakeholder’s technical status updates
• Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up to date and available for use during triage
• Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
• Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.

• Adhere to design standards and global design authority processes and procedures

• Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.

• Expert experience with Network technologies

• Wi-Fi Technologies Controllers, Access Points, Management Platforms, Configuration Orchestrator, Tunneling protocols (SSL/TLS, IPSEC, GRE), Building Wireless/Wi-Fi solutions (802.xx) and carrier “in-building” wireless services (DAS), Radio Frequency

• Network Resiliency HA, local and regional failover, backups
• WAN/MAN, Routing, Switching, Firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, ATM, PPP, IPv4, IPv6, MPLS, ACL, VPN
• Expert experience with troubleshooting complex networking problems
• Experience as technical level escalation and/or lead
• Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies
• Understand configuration management with tools such as Forward Networks and HPNA
• Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to Cisco DNA Center, NetScout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
• General experience in Network Automation tools and processes
• Self-starter/self-directed, organized and detail oriented
• Strong technical acumen and analytical skills
• Excellent client interfacing skills
• Strong verbal and written communication skills and ability to work with all levels of management
• Experience aligning actions to business impact and service restoral
• Demonstrates ownership: Is accountable and can hold others accountable (professionally)
• Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

Desired Skills:

• Experience in Networking-related disciplines within a design, implementation, or operations role

• Relevant Industry certifications in Network Technologies

• Cloud or SDN knowledge and experience

• Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
• Experience with SDWAN, preferred if on CloudGenix
• Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
• Experience working in an Agile environment
• Experience of working within Financial Services (Insurance, Banking, Investment banking)
• Experience with other network technologies

WAN, MAN, LAN, Optical, Routing, Switching, Firewall, Proxy/Threat Prevention, DDI, Load Balancing, and AAA

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise. We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!