Senior Specialist - IT Learning & Development

• 5+ years designing and delivering technology learning programs, including 2+ years designing digital or blended learning with AI or emerging technology components. \n

• Hands-on experience with Microsoft Copilot or other generative AI tools and the ability to teach practical use cases. \n

• Experience building digital learning content with Articulate, Adobe Captivate, or similar authoring tools. \n

• Strong Microsoft 365 skills and experience helping employees adopt new tools or software. \n

• Clear writing and facilitation skills, with the ability to work with technical teams, business users, and senior leaders. \n

• Bachelor’s degree, professional qualification, or equivalent relevant experience. \n

• Law firm or professional services experience is preferred but isn’t required. \n

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• Help shape the firm’s AI learning strategy and build practical resources that support responsible adoption. \n

• Own learning projects from the first conversation with stakeholders through content development, delivery, and evaluation. \n

• Work with an experienced IT Learning & Development team, mentor fellow specialists, and support users across the Americas. \n

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What You’ll Do

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• Partner with IT, practice groups, and business teams to understand how people work and design training around their needs. \n

• Create e-learning modules, short videos, job aids, quick-reference guides, and materials for live training. \n

• Deliver in-person and virtual sessions that help employees use new technology in their daily workflows. \n

• Develop Microsoft Copilot and other AI learning resources that teach practical use cases, effective prompting, and responsible use. \n

• Use learning platform data, adoption metrics, and learner feedback to improve training programs. \n

• Support new hire technology onboarding on a rotating basis. \n

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Ray Thomas is partnering with a global law firm seeking a Senior Specialist, IT Learning & Development. You’ll design and deliver technology training for attorneys and business professionals and help shape how the firm teaches employees to use AI tools like Microsoft Copilot in their everyday work.