Vice President of Engineering | US -Remote

• Define and execute the engineering strategy and technology roadmap aligned with business goals
• Build, lead, and scale high-performing global engineering teams
• Drive architecture and delivery of AI/GenAI platforms (LLMs, RAG, NLP, agentic systems)
• Ensure scalability, reliability, and performance of enterprise SaaS products
• Partner closely with Product, Sales, and Customer teams to deliver customer-centric solutions
• Establish best practices in software development, DevOps, and quality engineering
• Lead hiring, mentoring, and leadership development across engineering teams
• Drive innovation in AI, data platforms, and cloud infrastructure
• Manage budgets, planning, and execution for engineering initiatives

Artificial Intelligence (AI), Automation, Customer Experience, Cost Control, Software as a Service (SaaS), System Architecture, Technical Strategy, Natural Language Processing (NLP), Sales, Software Development, * 15+ years of experience in software engineering, with 5+ years in senior leadership roles

• Proven experience leading engineering teams in high-growth SaaS or AI companies
• Strong expertise in distributed systems, cloud platforms (AWS/Azure/GCP), and microservices
• Experience building and scaling AI/GenAI systems (LLMs, RAG, NLP, search platforms)
• Track record of delivering enterprise-grade products at scale
• Strong leadership, communication, and stakeholder management skills

Preferred Qualifications

• Experience in Field Service, Customer Service, or enterprise operations domain
• Familiarity with Salesforce, ServiceNow, or enterprise system integrations
• Experience with vector databases, embeddings, and AI evaluation frameworks
• Background in data engineering, analytics, or search systems, If you’re excited about using data to drive service intelligence and want to be part of a forward-thinking team, we’d love to hear from you!

Neuron7.ai is a leading Service Resolution Intelligence platform leveraging AI and GenAI to transform enterprise service operations. We help global enterprises improve resolution speed, reduce operational costs, and enhance customer experience through intelligent automation and AI-driven insights.