IT Client System Analyst

The IT Client Services Systems Analyst is primarily responsible for providing exemplary customer service in supporting University of Dayton Faculty and Staff with a wide range of technical systems and applications remotely and on-site, traveling between offices and campus locations. The position is highly knowledgeable administering systems in an Active Directory environment and using client management tools to generate accurate, meaningful reports. Communication skills and a team mentality are key to this position.

Systems Analysis, Information Technology & Information Systems, Technical Support, Microsoft Active Directory, Customer Service Systems, Systems Administration/Management, Systems Analysis, Sales Management, Communication Skills, Customer Support/Service, Associate’s degree OR five years of experience in an IT customer support services team role preferably in higher education

Experience coordinating across multiple IT disciplines (e.g. infrastructure, networking, telecommunications, end user support, etc.)

Prior experience and sound working knowledge of Active Directory architecture and administration

Proven ability to configure and manage groups of workstations with client management tools

Knowledge and experience with workstation imaging processes and skill sets required to build, deploy and maintain images current Windows and OSX operating systems

Experience diagnosing and repairing computer hardware issues

Proficiency working with customers in an enterprise networked print environment

Excellent communication and relationship skills; demonstrated ability to communicate and build relationships at all levels of the organization including senior executives

Excellent time management skills

Ability to create technical and procedural knowledge and training resources

Self-starter, motivator and team player

Valid drivers license with low risk driving record

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

Bachelor’s Degree

Higher Education IT experience

ITIL certification

Experience with ITSM applications

Experience in an enterprise IT environment

Industry recognized technical certification

Experience supporting Apple systems including mobile devices

Basic scripting knowledge, Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

This is a full-time, benefit-eligible position offering a comprehensive benefits package, including health, dental, retirement, paid time off, holidays and tuition assistance. Apply today!