SAP Technical Support Engineer

The SAP Senior Technical Support Engineer will provide advanced technical and functional support for SAP Human Capital Management (HCM) modules and related components. This role involves designing, developing, testing, and maintaining SAP software solutions, collaborating with cross-functional teams, and supporting migration efforts from legacy systems. The position supports the South Carolina Enterprise Information System (SCEIS) HCM team and requires expertise in SAP HCM, SuccessFactors, and related SAP technologies. Responsibilities:

• Collaborate with analysts, designers, and system owners to test SAP software programs and applications.
• Provide SAP support including analysis, development, testing, tracking, and resolution of issues.
• Document processes, designs, and testing activities thoroughly.
• Perform data updates using SAP LSMW and EpiUse Data SyncManager (DSM).
• Assist functional teams with technical direction to design high-quality solutions.
• Develop error-free and efficient technical solutions with minimal supervision.
• Maintain support logs and technical documentation for SAP support issues.
• Work closely with developers to identify and resolve system performance problems.
• Code, test, and implement ABAP programs and modifications within HCM modules.
• Create and configure Enterprise and Personnel Structures in SAP.
• Perform data retrievals using SAP tools such as ad hoc query, report painter, and SAP tables.
• Support all project stages ensuring milestones and signoffs are met according to plans.
• Apply software updates and fixes including OSS note research and evaluation.
• Provide after-hours SAP system support as needed.
• Work under pressure and meet tight deadlines, independently or as part of a team.

• Minimum 4 years of professional SAP HCM functional experience.
• Strong understanding of SAP Portal technology.
• Functional knowledge of SAP HCM and SAP SuccessFactors modules.
• Experience with SAP Mail Services through Standard API.
• General understanding of accounting processes and enterprise-level ERP applications.
• At least 1 year of SAP Workflow experience.
• Experience with WRICEF elements (Workflow, Reports, Interface, Conversions, Enhancements, Forms) for SAP ERP HCM.
• Proficiency in LSMW/BDC programming using both session and call transaction methods.
• Bachelor’s Degree or equivalent experience.

Preferred Skills & Certifications:

• Experience with three full life cycle SAP project implementations.
• Additional certifications or training related to SAP HCM or SuccessFactors.

Special Considerations:

• Must successfully pass a 7-year standard background check, credit history check, driving record (MVR), 10-panel drug screen, SLED check, and E-Verify.
• Confidentiality and Ownership Agreement, Temporary Worker Agreement, and Resource Employment Validation required.
• Candidate must provide valid Right to Represent documentation and follow submission guidelines strictly.
• Onsite work travel costs are the responsibility of the resource regardless of frequency.
• Ability to provide after-hours support as needed.

Scheduling:

• Full-time position, 40 hours per week.
• Hybrid work location with onsite schedule to be determined by the hiring manager post-start.
• Contract duration is 12 months with possibility for extension.
• Interview process consists of one virtual/online round.