IT OPERATIONS ANALYST

The IT OPERATIONS ANALYST is responsible for building, maintaining, and supporting IT services and systems for TE operations in Thailand and Asia Pacific South, ensuring stable, secure, and efficient business operations. This role provides technical support across IT infrastructure, end-user computing, network services, Microsoft 365 platforms, Cisco IP telephony systems, and other IT-related applications and services, excluding SAP application development and support., * Manage and administer the company’s computing hardware and software systems, including computer equipment, network infrastructure, servers, applications, and communication systems within and outside the TE network.

• Ensure PC standardization, operating system management, system patching, and compliance with corporate policies, including login script management and Group Policy administration.
• Monitor and maintain software licenses for PCs and servers, ensuring compliance with company licensing policies and contractual agreements.
• Administer Microsoft platforms and services, including Microsoft 365, Teams, SharePoint, web-related services, and other collaboration tools.
• Provide network infrastructure support, including the maintenance and troubleshooting of switches, routers, wireless devices, and related network equipment.
• Monitor and maintain IT infrastructure and critical business systems to ensure operational stability through preventive maintenance, incident troubleshooting, problem resolution, and reporting.
• Support SAP operations and plant applications by ensuring system availability and business continuity. Maintain printers, RF scanners, servers, and associated printing services. (This responsibility excludes SAP application development, maintenance, and support.)
• Provide technical support and system maintenance to ensure the reliability, availability, performance, and security of IT systems and infrastructure.
• Collaborate with internal teams, vendors, and service providers to evaluate, implement, and support IT solutions and infrastructure enhancements.
• Demonstrate effective communication skills in English, both written and verbal, to support collaboration with regional and global teams.
• Perform any other duties within the scope of work as assigned by the immediate superior.

Information Technology & Information Systems, Operational Audit, Diversity, SAP, Technical Support, Software Development, Business Operations, Microsoft Product Family, Cisco Network Systems, Internet/IP Telephony, * Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

• 2-3 years of experience in IT Support, Helpdesk, IT Infrastructure, or System Administration roles.
• Experience supporting end-user computing environments, including PCs, laptops, printers, mobile devices, and office IT equipment.
• Basic knowledge of Microsoft 365 applications and services, including Outlook, Teams, SharePoint, OneDrive, and Copilot.
• Understanding of IT infrastructure, including Windows operating systems, servers, networking, wireless connectivity, and communication systems.
• Experience troubleshooting hardware, software, network, and user-related issues in a timely and effective manner.
• Experience supporting manufacturing environments and shopfloor IT systems is highly preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Customer-focused mindset with the ability to provide support to users at all levels of the organization.
• Good communication and interpersonal skills, with the ability to work effectively with local, regional, and global teams.
• Good command of English, both written and spoken.
• Willingness to travel between sites to provide on-site IT support when required.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.