Core IT Svcs Splst

The University of New Mexico Information Technologies EMSS (Enterprise Managed Systems and Services) team is seeking a Core IT Services Specialist to help maintain and expand a robust systems framework that supports current and future on-prem and cloud services in a large and complex academic enterprise.

IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, a retirement plan and educational benefits for employees and their families.

Under limited supervision, provides technical leadership in the development and implementation of information technology initiatives with impact across multiple colleges/schools/divisions. Functions as part of the portfolio of services within the core IT division. Evaluates and recommends information technology solutions to leadership and other professionals. Maintains a broad knowledge of state-of-the-art technology, software, and/or systems relative to higher education. Positions in this classification are reserved for units reporting to the Chief Information Officer.

Ideal candidate will have the required experience listed below:

• Windows Server
• Microsoft Entra
• Microsoft 365
• PowerShell
• Microsoft Active Directory
• Windows File/Print Services
• Microsoft Exchange Server, * Provides 24/7 support for mission critical systems that supports 50,000+ students, faculty, staff and affiliates university wide including the Health Science Center (HSC) and branches.
• Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control.
• Provides central management and support for over 300 servers and 5000+ workstations.
• Provides technical leadership on a variety of highly specialized projects requiring expertise on core information technology systems and services with direct and positive impact to user experience and security at UNM.
• Serves as subject matter expert for WES team’s enterprise- wide services.
• Plans, coordinates and executes the development, implementation, installation, upgrades, migrations and testing of complex enterprise systems.
• Designs and implements integrated information systems solutions to meet university requirements.
• May supervise/lead other technical team members.
• Manages Cherwell tasks effectively and completes them by their due dates while providing outstanding customer service.
• Monitors core service infrastructure and scales up as demand increases.
• Identifies and capitalizes on opportunities for automation via scripting, job scheduling and related disciplines.
• Documents and publishes information and instructions on systems, services and processes.
• Troubleshoots, assists and resolves hardware, software, connectivity and security problems.
• Maintains currency of knowledge with respect to relevant technologies and systems.
• Provides on-call support for WES team’s services.

Technical Support, Information Technology & Information Systems, Systems Administration/Management, Technical Support, Cloud Computing, Leadership, Leading Edge Technology, Technical Leadership, Higher Education, Problem Solving Skills, Bachelor’’s degree; at least 4 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications

Ideal candidate will have the preferred experience listed below:

• SailPoint IDM
• Multi-factor Authentication (Azure MFA and Suo Security)
• VMWare vSphere/vCAC/vRA/NSX
• Authentication (OpenID Connect, SAML2)
• AI Tools

Additional Requirements Applications need to include a complete professional work history with dates and hours worked. Campus Main - Albuquerque, NM Department IT Computing Platforms (322A) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Exempt Pay Monthly: $5,903.73 - $8,450.00 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date