Global Network Operations and Security Center (GNOSC) Service Delivery Manager (SDM)

Global Network Operations and Security Center (GNOSC) Service Delivery Manager (SDM), Location: Schriever Space Force Base, Colorado Springs, COClearance Required: Active DoW Secret Security ClearanceTravel Required: Up to 10% of the time

LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets.

If you are a seasoned IT operations leader ready to take ownership of a 24/7 enterprise network operations center, this role was built for you. This role directly supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract, where your leadership ensures the health, stability, and continuous operation of mission-critical enterprise IT infrastructure.

What You’ll Be Doing

The Global Network Operations and Security Center (GNOSC) Service Delivery Manager (SDM) assists in providing critical leadership and oversight for the 24/7 Global Network Operations and Security Center (GNOSC) supporting the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This role is responsible for the overall health, stability, and continuous operation of the enterprise IT infrastructure. The GNOSC SDM will assist in leading a diverse team of Watch Officers, Network Operations Center (NOC) Engineers, and Mission Support Team (MST) Engineers, ensuring operational continuity, effective incident management, and seamless communication with executive management and Government stakeholders.

Operational Leadership:

• Directs daily activities of the continuous 24x7x365 GNOSC environment.
• Provide administrative and technical oversight to Watch Officers, NOC Engineers and MST Engineers.

Incident & Problem Management:

• Serve as an escalation point for complex IT incidents, outages, and service degradations.
• Ensure that all incidents are effectively escalated, managed, and resolved within established service level agreements (SLAs).

Stakeholder Communication:

• Provide full communication of status, remediation plans, and operational actions to executive leadership and the Government customer.

Change & Service Management:

• Oversee ITIL-based continual service improvement initiatives to minimize risk to services and operational networks.

Mission & Event Support:

• Coordinate the Mission Support Schedule with the MST Lead, NOC Lead and Senior Watch Officer (SWO) to ensure all CIO assets directly support event requirements, exercises, and war games in a geographically distributed enterprise.

Performance & Compliance:

• Ensure team compliance with Tier III Information Assurance practices, IT security governance, and DoD 8570/8140 requirements.
• Champion metrics-based IT Operations and Maintenance (O&M) and oversee Quality Assurance/Quality Control Inspection processes.

Control Account Manager (CAM):

• Serve as the primary CAM, managing the GNOSC Charge Codes, validating the Estimate to Completion (ETC) and the Variance Analysis Report (VAR)
• Ensures the GNOSC accounts stay within the prescribed thresholds set by the contract
• Working with the GNOSC Manager to determine appropriate position fills, back fills, and team manning
• Serves as primary hiring manager for the GNOSC; works with SWO, NOC Lead, and MST Lead to ensure a competitive and through hiring process

Delivery Management, Service Delivery, Operations Security (OPSEC), Network Operations Center, Network Security, Service Delivery, Insurance Regulatory Examiners Society (IRES), Information Technology & Information Systems, Network Operations Center, Leadership, * Have exceptional verbal and written communication skills with a proven track record of briefing senior military and civilian leadership., * Must have 10, or more, years of general (full-time) work experience

• May be reduced with completion of advanced education
• Must have 5, or more, years of progressive experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
• Must have 1, or more, years of direct personnel management or team leadership experience in a complex, 24/7 IT environment.
• Must have a current DoD 8570.01 IAT Level II Certification (e.g., CompTIA Security+ CE) or higher (IAM Level II/III preferred, such as CISM or CISSP).
• Must have an active DoW Secret Security Clearance

Desired Requirements:

• Have an active DoW Top Secret Security Clearance
• Have a bachelor’s degree (or higher) in Computer Science, Information Technology, Cybersecurity, or a related field.
• Have extensive experience leading metrics-based IT Operations and Maintenance (O&M) teams within a DoD or MDA environment.
• Have an advanced understanding of the ITIL framework with related certifications (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional, or Strategic Leader).
• Be familiar with enterprise monitoring, ticketing, and security toolsets utilized by the team, including Remedy, and SNMP monitoring tools (e.g. SolarWinds and Structure Ware Datacenter).
• Have a working technical background in network engineering, systems administration (Windows/Linux), or cybersecurity operations.
• Have experience running operations centers for large complex organizations.
• Have an understanding of military organizations and structures
• Have experience working with DISA and DREN.

• Medical, Dental, and Vision coverage
• 401(k) with company match
• Paid Time Off (PTO)
• Mission-driven work with opportunities to grow
• And more

LaunchTech is built on a single standard: Excellence, Period.This role places you in command of a 24/7 enterprise network operations center at the heart of the nation’s missile defense mission.