IT Assistant

An excellent opportunity has arisen for an experienced IT Assistant to join a growing business, supporting the day-to-day operation and development of its IT systems and infrastructure.

This is a varied, hands-on role offering exposure to a broad range of technologies, including Microsoft 365, device management, cyber security and emerging AI solutions. Working as part of a small IT team, you will provide technical support to colleagues across the business, help maintain and improve IT systems, and contribute to projects designed to enhance efficiency, security and the overall user experience.

We are looking for someone with a solid technical foundation, a proactive approach and the confidence to take ownership of issues and responsibilities.

Why Apply?

This is a great opportunity for an IT professional looking to develop their technical expertise within a varied role where no two days are quite the same.

You’ll have the opportunity to broaden your knowledge across Microsoft 365, cyber security, device management and automation, while working closely with an established IT Manager and contributing to the future development of the business’s technology environment.

If you’re a hands-on IT support professional with a positive attitude, strong technical foundations and a desire to learn and progress, we’d be keen to hear from you.

Key Responsibilities

• Provide first and second-line IT support, troubleshooting hardware, software and connectivity issues.
• Administer and support Microsoft 365 applications, including Exchange Online, SharePoint, Teams and OneDrive.
• Manage user accounts, licences, permissions and access requests.
• Configure, deploy and maintain laptops, desktops and mobile devices.
• Support device management using Microsoft Intune and Windows Autopilot.
• Assist with cyber security, endpoint protection and IT compliance initiatives.
• Maintain IT documentation, asset registers and support procedures.
• Get involved in IT projects, system upgrades and ongoing technology improvements.
• Research and explore new technologies, including AI, automation and Microsoft Copilot.

To be considered, you will ideally have:

• At least two years’ experience in an IT support, service desk or IT administration position.
• Good working knowledge of Microsoft Windows and Microsoft 365.
• Experience troubleshooting hardware, software and network connectivity issues.
• Experience configuring and supporting end-user devices.
• A good understanding of IT security principles and best practices.
• Strong problem-solving, communication and organisational skills.
• The ability to work independently, manage priorities and take ownership of tasks.

Desirable Experience

Experience or exposure to any of the following would be advantageous:

• Microsoft Intune and Windows Autopilot.
• Microsoft Entra ID administration.
• Exchange Online, SharePoint and Teams administration.
• PowerShell, Power Automate or other automation tools.
• Microsoft Copilot and emerging AI technologies.
• Supporting IT projects and continuous improvement initiatives.