Application Manager Microsoft Dynamics 365 Sales

Objectives and Responsibilities of Your Position - You will contribute by:

• You will analyze requirements from the Marketing, Sales, and Billing departments, scrutinize existing business processes, and advise on the development of suitable solutions in Dynamics 365 Sales.
• You will design business and technical solutions and implement them independently in Dynamics 365 Sales - from configuration and development through testing to production deployment.
• You configure, extend, and optimize Dynamics 365 Sales and develop custom functionalities, for example using C# and JavaScript.
• You are responsible for designing and defining interfaces between Dynamics 365 Sales and related enterprise applications. In doing so, you define data flows, data structures, and technical integration requirements, and coordinate their implementation with the relevant IT teams.
• You identify opportunities for optimization and continuously enhance existing CRM functionalities as well as cross-system business processes. You analyze technical issues in 2nd-level support and resolve them independently and sustainably.
• You will take responsibility for changes and subprojects, work closely with business departments, and coordinate with external partners, consultants, and service providers as needed.
• You will ensure compliance with security and compliance requirements within your assigned areas of responsibility.
• You document technical solutions, interfaces, and processes in a clear and traceable manner and create training materials as needed.
• You help reduce external dependencies and build internal expertise in a sustainable manner.
• In the future, you will also take on responsibility for additional business applications and actively contribute your organizational and process knowledge to their further development.

Are you motivated, forward-thinking, and a professional team player? Perfect, because we’re looking for someone who…

• has completed an apprenticeship as an IT specialist (m/f/d) , holds a degree in (Business) Information Technology, or has a comparable qualification with relevant professional experience.
• has gained verifiable practical experience in the support, configuration, and technical development of Microsoft Dynamics 365 Sales or comparable Dynamics 365 CRM applications.
• possesses in-depth programming skills in C# and JavaScript and has already independently developed custom extensions for Dynamics 365.
• has experience analyzing business requirements as well as designing and independently implementing suitable technical solutions.
• Possesses a good understanding of Microsoft Dataverse, data models, APIs, and the integration of various enterprise applications.
• Understands business processes, can confidently contextualize business relationships, and provides solution-oriented advice to business units.
• Works in a structured and independent manner and documents technical solutions, processes, and system knowledge in a clear and comprehensible way.
• Communicates confidently in German, at least at the C1 level.
• Has English proficiency at the B2 to C1 level to work confidently in an international environment.
• Ideally, has gained experience with Dynamics 365 plugins, the Power Platform, or Power Automate.
• Ideally, you have knowledge of interface design and experience working with REST APIs, OData, or middleware solutions such as Boomi or SAP CI.
• Ideally, you have already collaborated with international business units as well as external developers or IT service providers.