IT Support Supervisor

I’m partnered with a highly reputable business located in Maidstone who is hiring an IT Support Supervisor / IT Support Team Leader who has experience providing internal technical support to Microsoft 365 / networking and working across multiple sites/users. Our client is offering £45,000 to £50,000 + benefits (including bonus) to be based in Maidstone 5 x PW with

We’re looking for a hands-on IT professional to lead our Site Support team, making sure everyone across our offices and operational sites gets fast, reliable IT support.

Reporting to the IT Manager, you’ll combine team leadership with 3rd line technical work and help deliver site upgrades, hardware refreshes and technology projects.

What you’ll do

• Lead, coach and prioritise the work of the Site Support team across multiple locations
• Be the main escalation point for complex issues across Microsoft 365, Windows, Azure, networking and business applications
• Monitor service levels, oversee incident, problem and change management, and fix recurring issues at the root
• Deliver hardware refreshes, site deployments, office moves and other IT projects
• Keep sites secure and compliant, supporting cybersecurity, audits, asset management and licensing

• 5+ years in IT support or infrastructure, including supervising or mentoring technical staff
• Strong Microsoft 365 (Exchange Online, SharePoint, Teams, Intune), Active Directory and Entra ID skills
• Solid Windows troubleshooting and networking knowledge (LAN/WAN, Wi-Fi, VPN, DNS, DHCP, VLANs, firewalls)
• Experience supporting multi-site users, with excellent customer service and communication skills
• A full UK driving licence and the right to work in the UK

Nice to have: Azure, Microsoft Defender/Conditional Access/MFA, ITIL Foundation, Microsoft certifications, or experience in construction, engineering, manufacturing or logistics. Skills

• Active Directory
• Asset Management
• Customer Service
• Decision-Making Skills
• Hygiene Knowledge & Awareness
• Industry Terms
• Infrastructure Management
• Innovation & Technology
• Integrated Management Systems
• ISO Standards