IT Service Manager - Contract - Outside IR35

We are supporting a global FMCG organisation that is looking for an experienced EUC Service Manager to join an ongoing Modern Workplace transformation programme. The successful candidate will manage and improve End User Computing services across a large international environment, ensuring service quality, user satisfaction and successful delivery of workplace technology initiatives, including Windows 11 migration and endpoint modernisation., * Own and govern End User Computing (EUC) services across a global environment.

• Manage service performance through SLAs, KPIs and operational reporting.
• Drive Continuous Service Improvement initiatives.
• Manage vendors and outsourced support providers.
• Support Windows 10 to Windows 11 migration initiatives.
• Work closely with engineering teams supporting Intune and MECM/SCCM.
• Coordinate Incident, Problem and Change Management activities.
• Monitor service quality and end-user experience

• Experience as an EUC Service Manager, Service Delivery Manager or Digital Workplace Manager.
• Strong background in End User Computing and Modern Workplace services.
• Experience supporting large enterprise user populations.
• Strong vendor and supplier management experience.
• ITIL-based service management experience.

Technical Experience of the IT Service Manager

• Microsoft Intune
• MECM/SCCM
• Windows 10 and Windows 11
• Microsoft 365
• Entra ID/Azure AD
• ServiceNow or similar ITSM platforms