We are looking for a Salesforce.com Support Specialist to provide day-to-day support and guidance to users of the Salesforce CRM platform, ensuring effective use of the system and adherence to established processes. Working closely with business stakeholders, IT teams and CRM colleagues, the role will help define business requirements, document system functionality and workflows, conduct testing activities and support the successful delivery of system enhancements and new releases through testing, communication and user engagement.

Location: Remote

Contract Length: 12 Months (Possible extension)

Pay Rate: £40 per hour

Key Responsibilities:

• Data Stewardship to include User, data enrichment, data de-duplication, and general data hygiene
• Support the CRM user community and the software development/technical teams through which requirements and support flow
• Capture business requirements from business community and IT community
• Work with and lead super users in the direction around changes, issues, improvements and other areas that help drive the goals of CRM
• Provide day-to-day business user support of CRM system
• Creation & Maintenance of production quality operational dashboards, data reports and analysis
• Training for small groups via web
• Document data and system improvements or change requests
• Communication of changes and issues within region supporting
• Perform testing on issues and improvements
• Act closely with system collaborators from all divisions in the business
• Support CRM Projects as needed
• Support of SalesForce.com user submitted tickets
• Other Duties as assigned

Education & Experience:

• 2 years of experience with Salesforce.com, CPQ & Power BI
• Experience with eliciting information from users to support SalesForce.com
• Bachelor’s Degree from an accredited higher learning institution preferred
• Experience in a Scientific or Pharmaceutical environment is advantageous
• Must have strong written and oral communication skills, proficient in written & oral English
• Experience leading projects and timelines
• Must be results oriented with a good attention to detail
• Equivalent experience and proficiency accepted in lieu of Associates/Bachelor’s degree.
• SFDC Business Analyst or Administrator or AI certified desired

4843786 - Cameron

• 2 years of experience with Salesforce.com, CPQ & Power BI
• Experience with eliciting information from users to support SalesForce.com
• Bachelor’s Degree from an accredited higher learning institution preferred
• Experience in a Scientific or Pharmaceutical environment is advantageous
• Must have strong written and oral communication skills, proficient in written & oral English
• Experience leading projects and timelines
• Must be results oriented with a good attention to detail
• Equivalent experience and proficiency accepted in lieu of Associates/Bachelor’s degree.
• SFDC Business Analyst or Administrator or AI certified desired