AI Chatbot Tester

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are seeking an AI Chatbot Tester to evaluate, validate, and improve AI-powered chatbot and conversational AI solutions. This role focuses on ensuring chatbot responses are accurate, reliable, compliant, and aligned with business requirements and user expectations.

The successful candidate will play a key role in maintaining quality standards and enhancing customer experiences across AI-driven interactions., Chatbot Testing & Validation

• Execute test plans and chatbot evaluation scenarios.
• Assess response quality and conversational effectiveness.
• Validate chatbot functionality across use cases.
• Identify defects, inconsistencies, and performance issues.

Quality Assurance

• Conduct regression and user acceptance testing.
• Verify compliance with business requirements.
• Document test results and findings.
• Support issue resolution activities.

Conversation Analysis

• Review chatbot interactions and user journeys.
• Identify gaps in conversational flows.
• Recommend improvements to responses and workflows.
• Analyze trends and recurring issues.

Collaboration & Reporting

• Work closely with AI trainers and prompt engineers.
• Provide testing feedback to development teams.
• Participate in quality review sessions.
• Prepare reports and performance insights.

Continuous Improvement

• Support chatbot optimization initiatives.
• Contribute to testing standards and best practices.
• Stay informed about conversational AI developments.
• Assist with evaluation framework improvements., Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER:

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

Artificial Intelligence (AI), Conversation Engine, Business Services, Customer Experience, Business Process Outsourcing, Conversation Engine, Artificial Intelligence (AI), Testing, Quality Management, Quality Metrics, All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Diploma or Bachelor’s Degree in Information Technology, Quality Assurance, Communications, Business, or related field.
• Experience in software testing, QA, customer experience, or chatbot evaluation.
• Strong attention to detail.
• Excellent written communication skills.
• Analytical and problem-solving abilities.
• Experience documenting defects and test outcomes.
• Ability to follow testing methodologies and processes.
• Strong organizational skills.
• Ability to work independently and collaboratively.
• Basic understanding of AI and chatbot technologies.
• Experience using productivity and reporting tools.
• Customer-focused mindset.

Nice to Have

• Experience testing AI chatbots or virtual assistants.
• Knowledge of prompt engineering principles.
• Familiarity with Generative AI technologies.
• Experience with QA management tools.
• Exposure to conversational design principles.
• Knowledge of user experience testing methodologies.
• Experience within technology or BPO environments.
• Understanding of AI evaluation metrics., * Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO