Zachary Piper Solutions is seeking a TechOps/Cloud Support Administrator to support a critical Security Operations Center in Redmond, WA or Reston, VA. The team is seeking a skilled system administrator to provide end-to-end operation support for Azure core and Office365 platform., * Execute documented deployment scripts and procedures.

• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, and providing equipment assistance/troubleshooting.

• Must hold an active TS/SCI with Full Scope Polygraph

• Excellent customer service skills and focus.

• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.

• IT troubleshooting and end user support; experience with Microsoft O365, Windows Active Directory, and software functions

• Experience administering servers and applications in cloud environment

• Programming/Scripting experience: Java, Python, Bash, Powershell

• Experience utilizing Remedy or ServiceNow ticketing systems

• Openness to shift work, as 24/7 support is essential

· Compensation: $100,000 - $135,000+ based on total years of experience

· Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by law

· Opportunity to get your foot in the door with cyber security

· Long-term stable program

LI-MK1 #LI-Onsite

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