IT Manager (Bilingual English/Mandarin)

Our client is seeking an experienced IT Manager to lead the organization’s infrastructure, operations, security, and technology strategy. This individual will be responsible for overseeing daily IT operations while driving long-term technology initiatives that support business objectives. The ideal candidate will possess a strong blend of technical expertise, leadership experience, and strategic planning capabilities within a fast-paced professional services environment., * Lead IT operations, infrastructure planning, and strategic technology initiatives.

• Manage enterprise servers, virtualization platforms, networks, security systems, hardware, and software environments.

• Develop and maintain IT policies, procedures, security standards, and disaster recovery strategies.

• Oversee technology budgeting, purchasing, forecasting, and vendor management activities.

• Evaluate infrastructure performance and recommend improvements to increase efficiency, reliability, and scalability.

• Manage technology projects from planning and budgeting through implementation and support.

• Direct end-user support services and ensure high levels of customer satisfaction across the organization.

• Collaborate with executive leadership and department stakeholders to identify and implement technology solutions.

• Negotiate and manage relationships with vendors, consultants, and technology service providers.

• Maintain IT asset inventory, software licensing, and lifecycle management processes.

• Recruit, mentor, and manage IT personnel while fostering a high-performing team environment.

• Research emerging technologies and provide recommendations on future technology investments.

• Participate in an on-call rotation and provide escalation support when needed.

• 6+ years of progressive experience in IT infrastructure, systems administration, or IT management.

• Hands-on experience supporting VMware virtualization environments.

• Strong expertise with Microsoft Windows Server and Windows operating systems.

• Experience supporting Cisco networking and security technologies.

• Experience with Citrix, Microsoft Terminal Services, VPN technologies, and remote access solutions.

• Proven experience managing IT projects, budgets, and vendor relationships.

• Strong understanding of cybersecurity, disaster recovery, and business continuity best practices.

• Excellent troubleshooting, analytical, and problem-solving skills.

• Strong communication skills with the ability to interact effectively with technical and business stakeholders.

• Ability to lead teams while remaining technically hands-on when necessary.

Preferred Qualifications

• Experience supporting accounting, tax, or professional services organizations.

• Experience with CCH ProSystem Suite, Thomson Reuters Checkpoint, QuickBooks, Sage/Peachtree, Lacerte, or similar business applications.

• Experience managing multi-location IT environments.

• Familiarity with IT governance, compliance, and regulatory requirements.

• Prior experience leading IT staff, performance management, and workforce planning initiatives.

• Fluency in English and Mandarin is required