Lead IT Engineer

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Lead IT Engineer with strong hands-on L2/L3 infrastructure and technical support experience to help us keep our IT infrastructure, enterprise platforms and supporting systems secure, resilient and running at their best.

Could that be you? If getting stuck into complex technical challenges, improving how things work and being the person others turn to when an issue needs solving gets you out of bed in the morning, and building secure, reliable technology that keeps the business moving puts a smile on your face, then we would love to find out more about you.

Here’s why you’ll love this role…

• Take the lead on the tough stuff, acting as our senior L2/L3 escalation point and owning complex technical incidents through to resolution.

• Get hands-on across our technology estate, including Microsoft 365, Entra ID, Active Directory, Intune, Windows and Linux infrastructure and endpoint management.

• Make security part of the everyday, working with Microsoft Defender, MFA, Conditional Access, privileged access, vulnerability management, patching and system hardening.

• Make things smarter and more efficient, using PowerShell and scripting to automate routine tasks, improve monitoring and reduce manual effort.

• Be a technical go-to for the team, sharing your knowledge, mentoring L1 and L2 engineers and working alongside our IT Architect and wider teams to keep raising the bar.

Strong L2/L3 experience in IT engineering, infrastructure or technical support means you’re comfortable getting stuck into complex technical issues.

• Microsoft technologies are familiar territory, particularly Microsoft 365, Entra ID, Active Directory, Windows Server and Intune.

• When it comes to security and resilience, you understand Microsoft Defender, vulnerability management, patching, monitoring, backup and disaster recovery.

• Complex troubleshooting is one of your strengths, with a solid understanding of networking fundamentals including DNS, DHCP, VPNs and firewalls.

• A natural problem-solver and knowledge-sharer, you take ownership, support others and use PowerShell or scripting to find smarter, more efficient ways of working.

Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.

• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.

• Option to buy or sell up to 5 additional days annual leave

• Enhanced Paternity/Maternity/Adoption leave

• Life Assurance

• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.

• Free Parking on site.

• Regular ‘Lunch & Learns’

• Social Events - Summer and End of Year parties etc.

• Core Value Awards - Regular opportunities to win!

Note to agencies -

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.