IT Application Support Engineer

This position will support the Information Technology department relating to production systems administration. Provide ancillary support for BI Dashboards, Reporting, and Database Administration. This position will support many facilities within the region and report to the regional lead within this function. Some travel may be required., * Administrate and support IT Production Systems to include Line Side Labeling, Traceability, IoT, and other systems as assigned.

• Support for report and dashboard creation to include an understanding of the underlying data, data structure, and business terminology. Using a variety of BI tools to include SSRS (SQL Server Reporting Services), Tableau, Power BI and others as applicable.
• Provide support to monitor, troubleshoot and tune existing databases.
• Provide support to troubleshoot existing programs to resolve issues.
• Provide technical support for in-house developed systems.
• Perform testing of programming development.
• Assist in creating, maintaining, and testing the Disaster Recovery Plan., * Incumbents may be routinely exposed to equipment operational noise, heat, cold, and dust.
• Incumbents may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged periods with no restrictions, as required by job duties.
• Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State and Federal regulations, etc.).
• Read, hear, speak, and see with no restrictions, as required by job duties.
• Comprehend and adhere to management directions and/or safety instructions with no restrictions.
• Effectively communicate in Business English language.
• Pull, push, carry, lift, or move items up to 10 lbs. throughout the work shift without assistance, as required by job duties.
• Pull, push, carry, lift or move materials/people/items/equipment weighing up to 50lbs or more during the work shift, with the use of Company provided “reach assistance technology” or “movement assist technology” (fork-lifts, pallet jacks, pulleys, dolly’s, robotics reach equipment, etc.), as required by job duties.

Information Technology & Information Systems, Technical Support, Software Administration, Software Engineering, Willing to Travel, Database Administration, Systems Administration/Management, Business Intelligence, Production Systems, Technical Support, * Ability to solve complex problems through analysis to propose and implement appropriate countermeasures based on timing, quality, and cost.

• Effective communication skills (written and oral) and problem-solving.
• Demonstrated self-starter to complete tasks promptly and with minimal direction. Self-directed and motivated when given objectives.
• Strong individual performer and a strong member when working within a team environment.
• Ability and desire to learn.
• Good interpersonal and negotiation skills.
• Ability to manage multiple conflicting priorities.
• Ability to interact with employees at all levels.

Qualifications:

• Working knowledge of business systems in a manufacturing environment.
• Proficient in programming languages to support end-user reporting requirements.
• Understanding of Microsoft-based productivity software.
• Working knowledge of SQL Databases & basic network configuration
• Working Knowledge of IT Hardware and Software

Education: Associate’s degree, applicable certificates, or equivalent IT experience.

Experience: Experience with C#, VB.net, JavaScript, JSON, and XML a plus

Job level is determined by various factors such as organization size, responsibility, career stage, and capabilities.