IT Project Manager

• Own end-to-end planning and execution of the Moveworks implementation, including scope, milestones, dependencies, risks and delivery governance.
• Act as the primary coordination point across customer teams, Moveworks, implementation partners and technical stakeholders.
• Drive technical workstreams covering platform integration, enterprise applications, ITSM/workflow dependencies, security and infrastructure readiness.
• Coordinate identification, design, build and rollout of agentic workflows and automation use cases aligned to business outcomes. This is specifically included in the current Moveworks implementation role.
• Maintain RAID logs, project plans, dependency tracking, decision registers and executive status reporting.
• Facilitate technical workshops, design discussions, implementation checkpoints, testing/readiness reviews and governance meetings.
• Manage implementation risks and deviations from the agreed plan and drive resolution with appropriate technical owners.
• Coordinate UAT, production readiness, deployment and post-go-live stabilization.
• Drive organizational readiness, change management and adoption activities.
• Ensure effective handover from implementation into the ongoing Customer Success/support operating model, consistent with Moveworks’ current implementation approach.
• Provide concise executive reporting covering progress, risks, decisions, dependencies and path-to-green actions., * Implementation delivered against agreed scope and milestones.
• Risks and dependencies proactively identified and closed.
• Successful integration and production readiness.
• Business use cases/workflows launched successfully.
• Strong stakeholder governance and transparent reporting.
• Smooth transition into steady-state Customer Success/support.

Project/Program Management, Information Technology & Information Systems, Information Technology & Information Systems, Project/Program Management, Technical Leadership, Applications Security, Security Infrastructure, Enterprise Application Integration (EAI), IT Service Management (ITSM) Software, Use Cases, * Strong experience managing enterprise SaaS implementations.

• Hands-on understanding of Moveworks or enterprise AI/GenAI platforms.
• Understanding of enterprise integration concepts including APIs, SSO/identity, security, data integrations and workflow automation.
• Experience working with ITSM/service-management environments; ServiceNow experience preferred given the integration landscape.
• Strong project-management skills across scope, schedules, estimates, resources, risks and dependencies.
• Ability to translate technical discussions into actionable project plans and executive-level updates.
• Strong stakeholder management across engineering, security, infrastructure, application, service-management and business teams.
• Experience coordinating customer, product/vendor and systems-integration teams.
• Agile/project delivery experience using tools such as Jira, Azure DevOps or similar.

Preferred Qualifications:

• Previous Moveworks implementation experience strongly preferred.
• ServiceNow / ITSM implementation experience.
• AI/GenAI, conversational AI or enterprise automation experience.
• PMP, PRINCE2, Scrum/Agile or equivalent certification.
• Experience delivering transformation programs in large global enterprise environments.