IT Network & End User Support Engineer

The IT Network & End User Support Engineer provides intermediate-level technical support to maintain secure, reliable network, telecommunications, and end-user technology services across the organization’s clinical, administrative, and regional locations. This position installs, configures, maintains, and troubleshoots network infrastructure, telecommunications systems, computers, peripherals, and related technologies that support patient care and business operations.

The role combines network infrastructure and end-user support responsibilities, independently resolving moderately complex technical issues within established standards and coordinating with specialized teams or vendors as needed. This position manages assigned incidents and service requests through resolution, supports technology projects and implementations, and maintains accurate technical documentation while providing responsive, customer-focused service.

Essential Job Functions

• Provide intermediate-level support for assigned network connectivity, network hardware, end-user devices, peripherals, operating systems, and standard enterprise applications across clinical, administrative, and regional locations.
• Install, configure, test, deploy, maintain, and replace network and end-user technology in accordance with established technical, security, and documentation standards.
• Troubleshoot and resolve hardware, software, authentication, connectivity, and performance issues; identify recurring problems and coordinate corrective action with technical teams and vendors when needed.
• Use the Service Management Platform to manage assigned incidents and service requests through resolution or coordinated escalation, maintaining accurate service records, and timely customer communication.
• Provide customer support in person and remote channels, communicating technical information in clear, customer-focused language.
• Monitor assigned technologies and respond to alerts, outages, service degradation, and recurring issues; assess operational impact, escalate appropriately, and collaborate with other technical teams through resolution.
• Support technology implementations, equipment refreshes, migrations, site openings, relocations, and upgrades, including readiness assessments, testing, validation, and post-implementation support.
• Conduct site assessments, validate connectivity and device readiness, and coordinate technical work with facilities, vendors, project teams, and operational leaders.
• Support network closets, cabling coordination, switches, wireless access components, and related infrastructure within the role’s training, access, and assigned responsibility.
• Maintain accurate inventories, configurations, diagrams, knowledge articles, procedures, troubleshooting guides, and other technical documentation.
• Apply established security, confidentiality, access control, change management, and asset management requirements when performing technical work.
• Perform assigned technology downtime and recovery tasks, including equipment or connectivity validation and service restoration.
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

• Minimum 2 Year / Associate Degree Associate degree in computer science, information technology, networking, or a related field, or an equivalent combination of education and relevant experience.
• Preferred 4 Year / Bachelors Degree Bachelor’s degree in a related field.

Experience

• Two years of progressively responsible experience supporting end-user technology, network infrastructure, or a combination of both.
• Experience supporting technology in a healthcare or multi-site enterprise environment, preferred.

Certifications and Licenses

• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, or equivalent preferred
• Current driver’s license and ability to meet organizational requirements to operate a vehicle when travel is assigned.

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Your Benefits We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide.

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality., Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.