Enterprise Success Lead

Guide Datorth’s strategic customers through modernization, streaming adoption, and AI activation by orchestrating the right experts at the right time.

Serve as the primary executive contact, ensuring every deployment drives measurable business outcomes.

Design adoption roadmaps, align stakeholders, and identify expansion paths across data and AI initiatives.

125% Net retention target

What you’ll own

Lead complex customer relationships across technical, operational, and executive teams to maximize the value of Datorth.

Strategic partnership

Develop multi-year success plans that connect Datorth capabilities to customer priorities.

• Facilitate discovery workshops and value mapping
• Align measurable outcomes and adoption milestones
• Collaborate with product on joint innovation agendas

Executive communication

Lead quarterly business reviews and executive steering committees.

• Provide transparent health reports and risk mitigation plans
• Showcase wins and next opportunities with data storytelling
• Coordinate C-suite touchpoints with Datorth leadership

Cross-functional orchestration

Partner with success engineers, solutions architects, and support to deliver outstanding experiences.

• Run cadence meetings and incident response retros
• Drive adoption of best practices and governance models
• Capture customer insights to influence roadmap

Thoughtful, data-driven leadership with a passion for empowering customers through transformational change., 8+ years in customer success, consulting, or technical account management supporting enterprise software or data platforms.

• Comfort navigating complex, multi-stream programs
• Ability to translate technical topics into business value, Understanding of modern data and AI architectures, streaming technologies, and cloud ecosystems.
• Familiarity with data governance, analytics, or ML operations
• Appreciation for security and compliance requirements
• Experience with SaaS usage analytics and health scoring, A customer advocate who thrives on collaboration and continuous improvement.
• Outcome-oriented with a proactive problem-solving approach
• Strong facilitation, negotiation, and storytelling skills
• Ability to mentor teammates and scale best practices

Be part of a fast-growing team defining how enterprises harness data cloud and streaming technologies.

• Competitive salary, equity, and bonus program
• Comprehensive benefits and wellness support
• Professional development budget and mentorship