MAC & JAMF Engineer

• Configure and troubleshoot routers

  switches

  firewalls

  VPNs

  and wireless networks.

• Troubleshoot TCP/IP

  DNS

  DHCP

  VLAN

  NAT

  subnetting

  and routing issues.

• Manage routing technologies and protocols such as OSPF

  BGP

  and static routing.

• Troubleshoot network connectivity

  latency

  packet loss

  and performance issues.

• Support site-to-site and remote-access VPN connectivity.

• Monitor network devices

  availability

  bandwidth

  and infrastructure health.

• Diagnose incidents using tools such as ping

  traceroute

  nslookup

  Wireshark

  and network monitoring platforms.

• Perform network changes

  upgrades

  configuration updates

  and firmware-related activities according to change-management processes.

• Maintain network configurations

  topology diagrams

  IP-address information

  and technical documentation.

• Handle incidents

  service requests

  problems

  and change requests and work within defined SLAs.

• Coordinate with server

  cloud

  security

  application

  desktop

  service-desk

  and telecom teams during issue resolution.

• Support network security controls

  including firewall rules

  ACLs

  network segmentation

  and secure remote connectivity.

• Perform root-cause analysis for recurring network incidents and document resolutions.

• Support cloud networking environments where required

  such as Microsoft Azure

  AWS

  or Google Cloud.

• Your internal learning resources specifically include Cloud Network Engineer tracks across these three platform

• 5-10 years of IT Infrastructure/Endpoint Management experience.

• 3+ years of hands-on JAMF Pro administration experience.

• Strong macOS administration and troubleshooting experience.

• Experience with Apple Business Manager (ABM).

• Experience with JAMF Pro deployment and integration.

• Knowledge of enterprise endpoint management and device security.

• Experience in software packaging and patch management.

• Strong scripting skills (Bash/Shell/Python).

• Experience with Active Directory, Azure AD/Entra ID, LDAP, and SSO.

• Knowledge of ITIL processes (Incident, Change, Problem Management).”

• Experience with Microsoft Intune and co-management.

• Knowledge of Okta, Microsoft Defender, CrowdStrike, or related security platforms.

• Experience in cloud technologies and MDM/UEM ecosystems.

• Understanding compliance frameworks such as SOC, ISO 27001, HIPAA, or PCI-DSS.

Certifications (Preferred)

• JAMF 200/300/400 Certification.

• Apple Device Support Certification.

• Apple Deployment and Management Certification.

• ITIL Foundation Certification.

• Microsoft Endpoint Administrator Certification.”