IT Infrastructure Administrator

Doctors HealthCare Plans is seeking an IT Administrator to install, maintain and secure the company’s day-to-day technology infrastructure. The IT Administrator is responsible for the servers, endpoints, network, user accounts and cloud services that support our health plan operations, and keeps these systems available, patched and compliant with HIPAA and other regulatory security requirements. This role is the primary point of escalation for the service desk, works closely with internal teams and outside vendors to resolve technical issues, and documents the configurations, procedures and controls that the organization relies on for audits and business continuity., * Administer user identities, groups and access in Microsoft Entra ID, Active Directory and Microsoft 365, including onboarding, role changes and timely termination of access.

• Grant and review system access based on approved security roles and the principle of least privilege, and support periodic access reviews.
• Install, configure, monitor and maintain Windows servers, virtual machines and supporting infrastructure.
• Manage patching and updates for servers (WSUS) and endpoints (NinjaOne), and track compliance against the patch schedule.
• Deploy, configure and support desktops, laptops, printers, mobile devices and peripherals.
• Maintain the local and wide area network, firewalls, VPN, wireless access and related security appliances in coordination with IT leadership and vendors.
• Administer cloud resources and services, including AWS storage and Microsoft 365 workloads (Exchange Online, SharePoint, OneDrive and Teams).
• Monitor backups and perform restore tests to support disaster recovery and business continuity plans.
• Work and resolve escalated tickets in the Quest KACE service desk, and document root cause and resolution.
• Monitor system performance, security alerts and logs, and respond to incidents according to the incident response procedure.
• Ensure audit logging, antivirus/endpoint protection, encryption and other security controls are in place and functioning.
• Maintain accurate documentation of systems, network diagrams, configurations, asset inventory, policies and procedures.
• Plan, test and communicate changes, upgrades and maintenance windows following the change management process.
• Coordinate with technology vendors and service providers on support cases, renewals and new services.
• Provide technical guidance and training to end users and service desk staff.
• Support internal and external audits, security assessments and regulatory requests by producing evidence and responses.
• Maintain current knowledge of relevant technologies, security threats and healthcare regulations (HIPAA, CMS and AHCA requirements).

Information Technology & Information Systems, Information Systems/Technology IS/IT Administration, HIPAA (Health Insurance Portability and Accountability Act), Information Systems/Technology IS/IT Administration, Health Plan, Cloud Computing, Software Patches, Regulatory Requirements, Operations Planning, Customer Support/Service, * Bachelor’s degree in Information Technology, Computer Science or a related field, or equivalent work experience.

• 3+ years’ experience in systems or network administration.
• Experience in a healthcare, health plan or other regulated environment preferred.
• Experience with cloud platforms (Microsoft Azure or AWS) preferred.
• Experience with service desk, remote monitoring and management, and patch management tools.

Certifications (preferred)

• VMware, Veeam, Microsoft 365 Certified: Administrator
• CompTIA Network+, Security+ or equivalent.
• CCNA or other networking certification a plus.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team meber(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.