Network Operations Engineer Tier 3 SR

ActioNet is seeking a Senior Network Operations Engineer (Tier III) to join our team in the DMV are. Travel is required for this position. This is a Mission Essential position designated per DFARS 252.237-7023 and requires 12-hour rotating shifts, including weekdays and weekends.

We are looking for a multi-disciplined senior network engineer with experience maintaining and fixing wired, wireless, and mobile broadband solutions in response to network faults, errors, incidents, and problems.

Responsibilities

• Provides touch labor for all network devices.
• Oversees monitoring of network assets per SLAs.
• Performs break/fix and maintenance activities.
• Deals with more complex network issues, requiring a deeper understanding of the support IT infrastructure. Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure.
• Common tasks include resolving configuration issues and account administration.
• Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies.
• Trains junior NOC technicians via knowledge transfer and creation of knowledge articles. Investigates and diagnoses incidents to restore failed network services as quickly as possible.
• Leads root cause analysis and suggests resolutions for network infrastructure problems. Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix.
• Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment. Knowledge of network protocols such as OSPF, BGP, and EIGRP.
• Experience with Cisco command line interface and configuration.
• Troubleshoots complex problems to closure.
• Hands-on technical position that provides Tier 3 technical expertise.
• Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies.
• Communicates clearly and succinctly, both written and orally, and presents products and ideas in a business-like manner.

Network Administration/Management, Network Administration/Management, Willing to Travel, Wireless Communications, Network Architecture/Engineering, Broadband, Service Level Agreement (SLA), Network Monitoring, Problem Solving Skills, Information Technology & Information Systems, * Degree: Technical BA/BS degree;

• Experience: 7 years with bachelor’s degree;
• Commensurate: High School diploma or associate degree with a minimum of 10 years performing as a Network Operations
• Support Engineer supporting large, complex networks in a Network Operations Center environment;

Specific Skills: Experience with DoD IT security requirements; proficient with MS Office Suite (Word, Excel, PowerPoint, Visio);

• Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;

Certification(s): DoD 8570 IAT II Baseline Certification (CompTIA Security+ CE or CCNA-SEC); CCNP or CCDP or equivalent;

• Clearance: Secret

What’s in It for You?

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan
• Paid Time Off (PTO) & 11 Paid Holidays
• Life and Disability Insurance
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Recognition and Referral Programs
• Employee Assistance & Identity Theft Protection
• Equal Opportunity Statement

About ActioNet

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT solutions provider with 25+ years of stellar performance. Our expertise spans Agile Software Engineering, Cloud Solutions, Cybersecurity, and IT Managed Services.

With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 12 consecutive years (2014-2025).

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

Commitment to Employees: A great place to work with ongoing investment in our people.

Commitment to Customers: Driving and sustaining service delivery excellence.

Commitment to Community: Giving back and building a better world for future generations.