Change Request Manager

• Provide technical guidance in defining system and enterprise-level requirements and designing Delivery & Retail Technologies (DRT).
• Facilitate the collection of technical requirements from system owners to ensure successful integration across platforms.
• Develop technology designs as required and provide ongoing technical support throughout the development, including leading technical review sessions, overseeing testing and certification activities, and supporting deployment.
• Provide technical guidance in defining system and enterprise-level requirements and designing Delivery & Retail Technologies (DRT). Facilitates the collection of technical requirements from system owners to ensure successful integration across platforms.
• Develop technology designs as required and provide ongoing technical support throughout the development, including leading technical review sessions, overseeing testing and certification activities, and supporting deployment.
• Develop enterprise-level technology and process architectures for Deliver and Retail domains, applying industry best practices to reduce US Government Client total cost of ownership.
• Provide independent business and technical analysis of task orders - including software development tasks - issued to other suppliers. Develops level-of-effort (LOE) and rough order of magnitude (ROM) estimates to validate supplier proposals and ensure appropriate schedules, resources, and costs are proposed.
• Coordinate with vendors and third-party technical teams to support change planning and delivery.

• A minimum of eight (8) to twelve (12) years’ relevant Enterprise Software Development
• A degree from an accredited College/University in the applicable field of services.
• Ability to recognize technical risks and dependencies before development begins.
• Ability to analyze complex software changes across multiple systems and technical organizations.
• Ability to ask appropriate technical questions during business and technical discussions.
• Ability to communicate complex technical information clearly to Program Managers and nontechnical stakeholders.
• Ability to coordinate technical teams during high-priority production incidents.
• Strong analytical, troubleshooting, planning, documentation, and communication skills.
• Demonstrated experience facilitating requirements collection across multi-stakeholder environments.
• Proven ability to develop LOE/ROM estimates and critically evaluate supplier proposals.
• Experience developing enterprise-level technology and process architectures using industry best practices.
• Familiarity with software development task order management and supplier oversight.
• Ability to ask appropriate technical questions during business and technical discussions to elicit complete and accurate requirements.
• APIs and web services integration
• Application and server architecture principles
• Cross-platform integration design
• Microsoft Excel, Word, PowerPoint, Outlook, Teams
• Zoom

One or more of the following certifications is preferred:

• ITIL Foundation or higher (Change Management Track)
• PMP (Project Management Professional)
• SAFe Architect or equivalent enterprise architecture certification
• TOGAF or equivalent enterprise architecture framework certification