Technical Documentation & Knowledge Management Specialist

The Technical Documentation & Knowledge Management Specialist develops, organizes, and maintains documentation that supports business operations, training, processes, and knowledge-sharing initiatives. This role works with stakeholders to gather information, create clear and accurate content, and ensure documentation remains organized, accessible, and up to date. Must be located in San Antonio, TX., * Create, edit, review, and maintain documentation, including SOPs, user guides, process documentation, knowledge articles, reports, and training materials.

• Gather information from stakeholders, records, observations, and source documents to develop accurate content.
• Translate complex information into clear, audience-appropriate documentation.
• Maintain records, document repositories, templates, and content libraries.
• Support Confluence spaces, page organization, templates, and knowledge-management activities.
• Use Jira or similar tools to track tasks, documentation requests, and project activities.
• Ensure documentation quality, consistency, version control, and compliance with established procedures.
• Support process improvement, audit readiness, and operational documentation initiatives.
• Utilize AI productivity tools to assist with drafting, editing, summarization, and information organization while maintaining human review and validation.
• Collaborate with technical and non-technical stakeholders to validate content and support organizational goals.

Technical Writing, Knowledge Management, Federal Government, Public Safety, Military, Team Player, Government, Organizational Skills, Technical Writing, Business Operations, * Associate degree or equivalent combination of education, training, and relevant experience.

• 2+ years of experience in documentation, records management, reporting, administrative support, knowledge management, training support, or related fields.
• Strong writing, editing, proofreading, organizational, and communication skills.
• Experience gathering and organizing information from multiple stakeholders and sources.
• Ability to maintain confidential records and sensitive information.
• Proficiency with Microsoft Office, Google Workspace, Adobe Acrobat, or similar productivity tools.
• Familiarity with Jira and Confluence through training, coursework, or practical experience.
• Experience using AI-assisted productivity tools for document development and knowledge organization.
• Ability to manage multiple priorities and work independently., * Bachelor’s degree completed or in progress.
• Technical writing, Jira, Confluence, or knowledge-management training.
• Experience creating standardized reports, templates, procedures, or training materials.
• Experience in environments requiring documentation accuracy, confidentiality, and process compliance.
• Familiarity with Agile, SDLC, AI, cybersecurity, cloud technologies, or related technical concepts.

Certifications

• Jira and Confluence training or certification preferred

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!, The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is: $89,000-$170,200 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.