Support Technician

UF Health in Gainesville, FL is seeking a Support Technician to provide frontline technical support for clinical and administrative staff in a fast-paced healthcare environment. Responsibilities include resolving hardware, software, and network issues, supporting EHR and clinical applications, managing tickets, and escalating complex problems. The technician will assist with workstation setup, device configuration, and basic account administration while adhering to HIPAA and security standards. This role collaborates closely with clinicians and IT teams to ensure reliable, efficient systems that enable safe, high-quality patient care and continuous operations., * Provide frontline technical support for clinical and administrative staff

• Troubleshoot and resolve hardware, software, and basic network issues
• Support EHR and other clinical and business applications
• Log, track, and close tickets in the IT service management system
• Escalate complex incidents according to established procedures
• Set up, configure, and maintain workstations and peripheral devices
• Perform basic user account and access administration
• Adhere to HIPAA, security, and privacy policies in all support activities
• Collaborate with clinicians and IT teams to minimize downtime
• Document procedures, solutions, and knowledge articles for users

• Technical support and troubleshooting
• Windows OS administration
• EHR/clinical application support
• Ticketing and ITSM tools
• Basic networking and connectivity
• User account and access management
• Hardware installation and configuration
• Incident escalation procedures
• Documentation and knowledge base use
• HIPAA and security best practices