Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

Data Analysis Cyber Security Microsoft Office Information Technology

Job description

• Tier 1/2/3 Cyber help desk technician duties, including initial customer contact, customer issue identification, troubleshooting, and resolution of ticket issues in a timely manner with excellent customer engagement 1. Perform vetting and review of software for inclusion on/exclusion from the production network 1. Perform security posture checks and remediate vulnerabilities 1. Assist with risk assessment, system and communication analysis, development of compliance processes and documentation, to include, but not limited to, RMF, NIST SP 800-171, and CMMC 1. Escalation of issues to the appropriate engineer or manager when appropriate 1. Assist in maintaining and developing the InfoSec Team’s process documentation 1. Provide customer service and inter-departmental support 1. Analyze email and communicating with Cyberoperations team on suspicious communications 1. Additional duties, as required, to include support and collaboration with IT department and other teams as needed. 1. This is a growth-oriented position where the limits to your role will be determined by how well you can streamline your processes, build capabilities, and help optimize the environment for yourself and the rest of the team.

Requirements

• U.S. Citizenship required 1. Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field - or equivalent work experience. 1. Have active Security+ certification (or be required to obtain within six months of onboarding) 1. Solid understanding of multiple cybersecurity domains in terms of implementation, and documentation 1. Strong English language skills, both verbal and written 1. Excellent communication skills and customer service 1. Familiarity with cybersecurity frameworks and regulatory requirements (NIST SP 800-171, CMMC, ISO 27001, etc.) 1. Strong time/task management skills 1. Able to work independently and manage multiple ongoing tasks efficiently 1. Willingness to learn and contribute, + 5-10 years of progressive experience in information security, cybersecurity, or equivalent roles 1. Active A+ and/or Net+ certification(s) or equivalent 1. Knowledge of Linux configurations and security 1. Experience with Microsoft tools, risk analysis, and cybersecurity assessments 1. Experience leveraging scripts, automation, and/or data analysis to streamline your workflows, increase situational awareness, and improve capabilities in the context of cybersecurity

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