Copilot Onboarding Project Manager

The Copilot Digital Cloud Solution Architect (DCSA), specializing in AI solutions, plays a critical role in driving customer AI transformation through Copilot Chat, Agents, and M365 Copilot, with embedded security and AI governance. This customer-facing position serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management through collaboration with partners and the Cloud Accelerate Factory for Agents to deliver business value and return on investment (ROI) for end customers. The role drives meaningful Copilot adoption by helping customers progress from basic usage to advanced, high-impact power user behaviors that unlock measurable business value., Drive Copilot Consumption Outcomes (PRU): Be accountable and responsible for driving customer healthy adoption of Microsoft 365 Copilot, Cowork, and Agent, measured through PRU (Premium Regular Usage) through disciplined execution and customer success planning, leveraging own deep technical skills, adoption and change management, and orchestration of other resources.

Provide Technical Guidance on Copilot & Agents: Serve as the technical advisor for Microsoft 365 Copilot, Copilot Studio, Cowork, and Agents, helping customers and partners design, deploy, and operationalize AI solutions aligned to business outcomes and usage goals.

Remove Technical and Operational Blockers: Lead technical unblocking engagements across identity, security, compliance, governance, data access, licensing, and platform readiness to accelerate customer time-to-value and consumption growth.

Enable Secure and Governed AI Adoption: Advise customers on foundational AI readiness, including data security, oversharing controls, compliance, governance, and responsible AI practices required to successfully deploy Copilot and Agent solutions at scale.

Scale Through Partners and Microsoft Delivery Engines: Orchestrate partner-led execution and leverage Cloud Accelerate Factory (CAF) for Agents and other Microsoft delivery resources to accelerate deployment, activation, and ongoing consumption at scale.

Drive Value Realization and Executive Engagement: In collaboration with STU counterparts, engage business and technical decision makers to connect Copilot usage to measurable business outcomes, communicate progress against success metrics, and align stakeholders on adoption and expansion strategies.

MSX milestone management: Own the progression of committed Usage Intent and Usage Consumption milestones to completion across assigned top SME&C accounts,

Champion Continuous Improvement and Ecosystem Feedback: Act as the voice of the customer and partner ecosystem by sharing consumption insights, adoption patterns, blockers, and success stories to influence product improvements, field strategy, and execution excellence.

Identify and Accelerate Expansion Opportunities: Analyze usage, adoption, and business outcome signals to uncover upsell and Net New Sales Pipeline opportunities. Partner with account teams, specialists, and partners to position additional copilot, cowork, and agentic ai solutions, driving customer value realization, renewal strength, and consumption-led growth.

Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7-9 years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience

3-4+ years of experience in an enterprise customer-facing role with strong internal and external stakeholder management and communication skills.

3-4+ years of experience delivering customer technical projects.

3-4+ years of experience with Microsoft 365 and Cloud platforms.

Hands-on experience deploying and driving adoption of Microsoft 365 Copilot, including the Copilot Control System, adoption and change management, and Copilot Analytics.

Deep technical expertise with Microsoft security and compliance, including Microsoft Entra (Conditional Access, identity governance), Microsoft Purview (sensitivity labels, DLP, DSPM for AI), SharePoint Advanced Management

Experience building and governing AI agents with Microsoft Copilot Studio, applying a register, govern, and protect model.

Languages: Fluent both written and verbal, required to effectively communicate across global teams and produce high-quality documentation

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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