IT Support Associate I (Service Desk)

Our Client, a Private Educational and Research Institution company, is looking for an IT Support Associate I (Service Desk) for their Boston, MA/ Hybrid location., * Provides Client faculty, staff, and students basic technical support for routine and anticipated questions concerning the use of computer hardware, software, audio/visual and other specialized technology

• Provides Client faculty, staff, and students basic technical support for routine and anticipated questions concerning the use of computer hardware, software, audio/visual and other specialized technology
• Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate
• Provides in-person services to community members including device lending
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
• Serves as technical resource to unit; Sets up and submits production jobs and edits and debugs computer output
• Develops and tests user documentation
• Tests programs and account issues
• Maintains, updates or creates systems, databases and web pages using front-end user-enhanced web tools within prescribed guidelines
• Designs and produces moderately complex reports
• Assists with complex technical projects
• Provides cross-functional support of team members in related IT support groups, and performs other duties as assigned.

Customer Support/Service, Technical Support, Customer Support/Service, Technical Support, Computer Hardware, Audiovisual, Computer Software, Corrective Action, Identify Issues, Procedure Implementation, * High school graduate or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment; Experience troubleshooting Mac and Windows; Experience with email and desktop application support; Three to five years of related experience providing customer service in a technological environment; Knowledge of a variety of hardware, software, programming languages, and operation systems. Basic knowledge of network protocols and some experience with computer applications and operating systems. May be tested on appropriate computer skills as required.

• College degree preferred; Prior Client or higher edu experience; Excellent written and verbal communication skills; Demonstrated team performance skills and service mindset approach.
• Excellent written and verbal communication skills
• Demonstrated team performance skills and service mindset approach