Technical Support Analyst Supervisor - Information Services - Full Time - Days

• Assists the IS Director in supervising the day-to-day operations of the organizations Service Desk and Projects. The role involves overseeing and coordinating the service desk Technical Support Analyst team to provide excellent customer service and IT support to the organizations staff and patients, as well as leading and delivering on various IT projects to improve the hospital’s overall technology infrastructure.

Technical Support, Analysis Skills, Technical Leadership, Nonprofit, Standards of Care, Emerging Technology, Healthcare, Hospital, The Joint Commission (TJC), Analysis Skills, * A minimum of high school graduate or equivalent. Bachelor’s degree preferred.

• At least a 4-year working knowledge of computers, desktops and networks with at least 3 years of experience in an supervisory or leadership role, preferably in a healthcare environment.
• Proven experience in supervising a team and or delivering IT projects.
• Knowledge of ITIL best practices for service desk management and IT project management methodologies.
• Understanding of healthcare regulations and compliance requirements, including HIPAA and HITECH.
• Experience with electronic medical records (EMRs) and healthcare information exchange (HIE) preferred.

• Mentoring
• Continuing Education
• 401 K Retirement Plan with employer match
• Multiple health options to selection from
• Ability to earn an additional $5.00 per hour by participating in our Professional Development Ladder program

Our Brand:

• Integrity & honesty in everything we do
• Service with care and compassion
• Excellence
• Leadership with innovation & Creativity
• We care for our team like family.

• As the leading healthcare in the Uncompahgre Valley, MRH offers patients personalized and professional healthcare backed by the latest technology experience, and partnership, we continue to evolve and broaden our comprehensive services in 23-specialties and sub-specialties. We are the hospital, the healthcare resource, and the employer of choice in our communities. Montrose Regional Health is a not for-profit accredited by the Joint Commission meeting the highest standards of healthcare.