IT Services Manager

Were looking for an experienced IT Service Manager to establish and operate a central digital demand function within a growing organisation.

Youll act as the primary gateway for digital and technology requests, ensuring demand is captured, prioritised and routed effectively. Working closely with senior stakeholders, shared service providers and suppliers, youll create a structured process that provides visibility of workload, capacity and priorities across the organisation., * Establish and manage a central intake process for digital and IT demand.

• Assess, prioritise and route incoming requests.
• Coordinate delivery requests with internal teams, shared service providers and external suppliers.
• Support governance, approvals and investment processes.
• Maintain demand and capacity reporting.
• Engage senior stakeholders on prioritisation decisions.
• Produce portfolio and management reporting.
• Create repeatable processes, templates and service documentation.

• IT Service Management, Demand Management or Business Relationship Management.
• Managing and prioritising technology demand.
• Working with suppliers, managed service providers or shared service environments.
• Governance, approvals and stakeholder management.
• Service reporting and portfolio oversight.
• Creating and implementing operational processes.

Desirable

• Public sector experience.
• ITIL certification or equivalent.
• Experience supporting organisational growth or transformation.