Observability/Site Reliability Engineering (SRE)

The role involves supporting and maintaining production environments while improving the reliability, scalability and performance of enterprise monitoring and observability platforms.

The candidate will work with global engineering and production support teams to ensure platform stability, manage incidents, improve monitoring capabilities and implement observability best practices.

The observability ecosystem includes Grafana LGTM Stack, RightITNow, EverBridge, Sentinel and various in-house monitoring tools.

Key Responsibilities

• Administer and support enterprise monitoring and observability platforms.
• Maintain highly available, scalable and reliable production environments.
• Monitor alerts, troubleshoot issues and prevent production incidents.
• Handle incident, problem, change and release management.
• Perform Root Cause Analysis (RCA) and implement preventive measures.
• Support development and production teams with monitoring-related queries.
• Build and maintain scalable monitoring solutions for global infrastructure.
• Manage production alerts and respond to issues within agreed SLAs.
• Collaborate with global engineering and SRE teams.
• Contribute to observability architecture and monitoring strategy.
• Promote observability best practices across the organisation.
• Use AI tools such as Claude and Copilot to improve operational efficiency.

• Minimum 2 years of experience with Grafana or other modern observability tools in an administrative capacity.
• At least 2 years of hands-on experience with Linux OS and troubleshooting.
• Exposure to Python or Ansible.
• Strong production support experience, including:
• Incident and problem management.
• Change and release management.
• Request and alert handling.
• On-call support.
• Basic understanding of cloud platforms.
• Basic knowledge of CI/CD tools such as GitLab, Jenkins, Ansible and Nexus.
• Strong analytical and troubleshooting skills.
• Good communication and interpersonal skills.
• Ability to work effectively within a global team.

Good to Have

• Knowledge of OpenTelemetry standards.
• Experience with Kubernetes, EKS and Docker.
• Experience supporting large-scale production environments.
• Exposure to AI tools such as Claude and Microsoft Copilot.
• Knowledge of ITIL processes.
• Basic database knowledge - Sybase, MySQL, MSSQL and SQL.
• Experience with Jira and Confluence.
• Knowledge of Middleware technologies such as ActiveMQ, Solace, EMS and Tibco.
• Familiarity with web Servers, load balancers and directory services.
• Experience working with globally distributed teams.