Tier I System Administrator

• Provide services for Windows-based IT systems, perform assigned O&M tasks report task progress, provide feedback, and ensure tasks are completed on time.

• Perform continuous event monitoring and alert handling: monitor dashboards, ticket queues, etc. as the first line of defense.

• Perform initial triage and correlation: validate dashboard alerts, check known issues, determine scope/impact, assign priority/severity, and create/update tickets.

• Perform basic troubleshooting using runbooks: basic connectivity checks, simple config validation, service or device reboots when authorized, etc.

• Provide communication and coordination: inform stakeholders IAW notification matrix, engage OEM vendors at a basic level when authorized, and keep status updated in the ticket.

• Escalate when issues exceed runbook scope or time thresholds and hand off to Tier 2/3 with clear notes and diagnostic data.

• Develop and submit change requests as necessary.

• Produce capacity and performance reports, monitor and optimize IT system platform performance.

• Provide input on system O&M task documentation, e.g., security patching/system updates, planning and performing upgrades, troubleshooting, maintaining the security posture of IT systems.

• Provide written and verbal project updates to leadership, respond to, resolve, and document customer issues using the approved ticketing system.

• Provide input on sustainment of O&M processes and procedures (e.g., SOP) for server platforms.

• Provide input on disaster recovery, business continuity, and failover/cutover procedures.

• Provide input on support tools and documentation.

• 3 years overall IT experience.

• 1+ years providing operations and administration support of Windows-based IT systems and services.

• Knowledge and experience with PowerShell.

• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).

• Knowledge and experience with Virtualization technology (Microsoft Hyper-V preferred).

• Knowledge and experience with Microsoft administration tools (e.g., WAC, Azure Arc., etc.)

• Strong communication skills capable of communicating technical concepts to senior system administrators.

Education and Certifications:

Required Upon Hire:

• Bachelors, Masters or Ph.D in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering from an accredited university.
• Active Secret Clearance

One or more of the following certifications:

• GIAC Security Essentials (GSEC),
• Security+
• Global Industrial Cyber Security Professional (GICSP)
• Systems Security Certified Practitioner (SSCP)
• Cloud+
• SecurityX / CASP+ (SecurityX replaced CASP+)
• Cisco Certified Network Professional (CCNP) Security
• Federal IT Security Professional-Operator (FITSP-O)
• GIAC Foundational Cybersecurity Technologies (GFACT),
• Certified Cloud Security Professional (CCSP

The anticipated salary range for this role is $95,000 to $125,000 annually. The anticipated salary range for this position is provided in accordance with applicable pay transparency laws. The final starting salary will be determined based on a variety of job-related factors, including the selected candidate’s qualifications, skills, relevant experience, education, certifications, and work location (where applicable), as well as internal equity and market considerations.