PC Imaging Technician

CACI is seeking a PC Imaging Technician to join our Endpoint Engineering team on a contract supporting Department of Homeland Security. The PC Image Technician is primarily focused on providing on-site support for individual and bulk image deployments. Imaging will include support to include both laptop and desktop hardware installations, validation, testing and will be conducted from customer and contractor sites.

Responsibilities: Serve as a Desktop Engineering team member responsible for image deployments. Responsibilities include:

• Re-image Windows 11 laptops and desktops for replacement / redeployment (In-Office)
• Complete technical troubleshooting of computer hardware and software issues in a timely manner
• Update relevant IT ticketing system to record, technical steps taken and any complications
• Install and configure additional software and hardware as needed
• Update SOPs and Work Instructions on routine imaging tasks
• Respond, resolve, or escalate all service requests and incidents following established procedures
• Conduct testing of drivers, applications, peripherals, and operating system configurations
• Perform additional duties as assigned.

Required: Ability to obtain DoD Security Clearance.

• Ability to obtain Department of Homeland Security (DHS) Entry on Duty (EOD) - Active EOD preferred
• Bachelors Degree or equivalent applicable years of experience
• Any Microsoft certification
• Well organized, highly responsible, team-oriented individual with very strong communication skills and work ethics
• ITILv4 Foundation certification (not required to start but expected to attain in first six months)
• Flexibility to work at different locations within the National Capital Region (Springfield, VA, Washington D.C. and National Harbor, MD).

Desired: Relevant DHS focused experience or agency knowledge

• Testing and imaging PC images for workstations and laptops
• Desktops and laptops (DELL, HP preferable)
• Windows desktop operating systems (WIN11)
• Knowledge of peripherals such as cameras and printers
• Microsoft SCCM
• Microsoft Intune
• Microsoft Office 365
• Service Now or similar ticketing tool to document incidents and service requests

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is: $63,300-$129,700

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.