Outage Management Specialist - Distribution System Operations - Akron FirstEnergy Headquarters

This position supports the ADMS Reporting & Analytics group, which provides distribution reliability reporting, outage and storm analytics, operational dashboards, data products, and decision-support capabilities. The role will help convert ADMS/OMS and related enterprise data into trusted, repeatable, and actionable information for Operations, Engineering, Customer Service, Regulatory, Portfolio, and leadership teams. The successful candidate will combine business knowledge, data analysis, reporting, and production support to improve how the organization understands system performance, prioritizes work, and responds to operational events.

This position may be located at any FirstEnergy major hub. Occasional travel within the FirstEnergy footprint and support during storms or other high-impact operational events may be required., * Support the development, operation, scaling, and continuous improvement of ADMS/OMS reporting, analytics, dashboards, data products, applications, interfaces, integrations, and related operational technologies.

• Be available to support storm restoration activities as needed, which may include work outside of normal business hours, including evenings, weekends, and holidays.
• Develop and maintain distribution reliability reporting and analytics, including measures such as SAIDI, SAIFI, CAIDI, CMI, CEMI, major-event-day results, outage causes, restoration performance, and circuit-level performance.
• Analyze outage, storm, weather, customer, circuit, equipment, work-management, and financial data to identify trends, risks, improvement opportunities, and meaningful operational or investment insights.
• Build and maintain repeatable reports, dashboards, queries, validation routines, monitoring approaches, and automated processes using approved tools such as SQL, Power BI, Excel, Qlik, Databricks, Power Platform, Python, and Oracle/TOAD.
• Partner with Operations, Engineering, Distribution Control Centers, Customer Service, Regulatory, Information Technology, Data & Analytics, Portfolio, and other organizations to understand business needs and deliver practical analytics solutions.
• Capture and document business and functional requirements, data definitions, calculation logic, process flows, testing evidence, support procedures, report inventories, schedules, ownership, and user materials.
• Query, extract, combine, manipulate, analyze, and validate data from ADMS/OMS and related distribution, GIS, customer, weather, work-management, financial, and enterprise data sources.
• Investigate data-quality, application, interface, integration, and reporting issues; determine root causes; document findings; and coordinate resolution with business and technical teams.
• Support system development lifecycle activities including requirements gathering, solution design, system testing, user acceptance testing, implementation, deployment, post-production validation, and transition to sustainable support.
• Create clear visualizations, summaries, and recommendations that explain what the data means, why it matters, and where action may be warranted for operational, regulatory, and leadership audiences.
• Help establish trusted data sets and standardized business logic that reduce duplicate effort, improve consistency, and make analytics easier to maintain and reuse.
• Support ad hoc analyses and special initiatives involving reliability, storm performance, customer impacts, operational effectiveness, capital or portfolio review, and emerging ADMS capabilities.
• Provide production support for critical reports, dashboards, analytics tools, and data processes, including support during storms and major events as needed.
• Build effective relationships and credibility across business and technical organizations while managing multiple assignments and changing priorities.
• Perform assigned duties with the level of independence, judgment, and leadership appropriate to the position level., This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

• All Associate-level qualifications, plus:
• Bachelor’s degree in a related discipline plus 3-5 years of related work experience; or associate degree in a related discipline plus 7-10 years; or high school diploma/GED plus 10 or more years.
• Performs the complete scope of the position independently and serves as a functional and technical resource for assigned reports, analytics, applications, data, integrations, and business processes.
• Leads assigned requirements, analysis, testing, implementation, production-support, troubleshooting, data-validation, and process-improvement activities.
• Manages multiple assignments and develops clear, supportable alternatives and recommendations with limited oversight.
• Strong commitment to safety, including awareness of the operational impacts of ADMS/OMS systems, data, and reporting within control centers and field organizations.
• Demonstrated commitment to teamwork and the ability to build alignment and consensus across business and technical organizations.
• Ability to investigate and solve technical, operational, process, application, reporting, and data problems at a level appropriate to the position.
• Ability to analyze information, recognize patterns, validate results, and communicate findings in clear business and operational terms.
• Proficiency with Microsoft Office tools and the ability to learn internal operational systems and approved analytics technologies.
• Effective oral and written communication skills, including the ability to explain analytical results to both technical and nontechnical audiences.
• Ability to manage multiple assignments, organize work, meet commitments, and maintain attention to detail.
• Professionalism when working with business partners, technical teams, management, and vendors.
• Willingness to support storm activities, changing priorities, and occasional travel within the FirstEnergy footprint or the United States.
• Commitment to FirstEnergy Core Values and Behaviors and the ability to perform effectively under pressure during high-impact operational events.

Highly Preferred:

• Experience with distribution reliability, outage management, storm analytics, customer-impact analysis, operational reporting, or electric utility performance measures.
• Familiarity with FirstEnergy OMS/ADMS, PowerOn, EMS/SCADA, GIS, outage data, distribution operations, reliability reporting, or related operational systems.
• Experience writing SQL queries and investigating data-quality, calculation, or system-integration issues.
• Experience developing reports, dashboards, visualizations, or analytical products using Power BI, Qlik, Excel, Databricks, Power Platform, Python, Oracle/TOAD, or similar tools.
• Experience combining information from multiple systems and translating complex data into actionable findings or recommendations.
• Experience with system development lifecycles, requirements gathering, UAT, implementation, deployment, documentation, and production support.
• Knowledge of electrical distribution equipment, circuits, operating practices, outage causes, restoration activities, or demonstrated ability to develop that knowledge.
• Experience with weather data, statistical methods, predictive modeling, geospatial analysis, automation, or advanced analytics.
• Project or process-management skills and experience coordinating work across multiple organizations.

Preferred:

• Related work experience and knowledge of Distribution System Operations.
• Knowledge of related FirstEnergy systems, including SAP, CREWS, Syclo, GIS, customer systems, field/mobile work-management technologies, and operational reporting platforms.
• Experience supporting regulatory, capital planning, portfolio review, customer service, or executive reporting needs.

In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.

The estimated pay range for this role is $84,150-$151,200. The pay range for certain locations, including the state of New Jersey, includes a 20% differential to account for an increased cost of living, making the pay range $100,980-$188,640.