Director, AI Transformation & Business Operations

The Director, AI Transformation & Business Operations will have responsibility for leading the development, prioritization, and implementation of artificial intelligence capabilities and operational improvements across Berkley Management Protection. Reporting to the Head of Product, this role partners closely with Underwriting, Operations, IT, Actuarial, Compliance, and senior leadership to identify opportunities that improve efficiency, decision quality, agent experience, and business outcomes. The position balances strategic transformation initiatives with day-to-day operational leadership.

• Analyze operational workflows and recommend improvements that enhance efficiency, accuracy, service levels, and user experience
• Contribute to requirements development, testing, implementation, and change management activities for system enhancements and operational initiatives
• Establish, monitor, and report key performance indicators measuring operational effectiveness, adoption, productivity, quality, and business value
• Support product management activities including roadmap prioritization, product enhancements, user experience improvements, and cross-functional project delivery
• Lead the adoption of AI technologies, including identification, evaluation, prioritization, implementation, governance, and measurement of AI initiatives across Berkley Management Protection
• Develop business cases, requirements, success metrics, and implementation roadmaps for AI-driven capabilities and process improvements
• Establish AI governance practices, ensuring compliance with W.R. Berkley standards, company policies, regulatory requirements, and state guidelines
• Partner with Product, Underwriting, Operations, IT, and Data teams to translate business opportunities into scalable technology solutions

Develop training materials, documentation, and communication plans supporting operational and AI-related initiatives

• Minimum 5+ years of insurance product management, underwriting, operations, business transformation, or related experience
• Demonstrated experience leading operational improvement and technology implementation initiatives
• Experience with data analysis, business intelligence, automation, and artificial intelligence tools
• Strong project and program management skills with a proven ability to drive execution across multiple stakeholders
• Excellent written and verbal communication skills

• Past experience working collaboratively with Operations, IT, Actuarial and Field to improve operational efficiency

• Ability to balance strategic planning with hands-on execution in a fast-paced environment
• Valid driver’s license required
• Approximately 10% travel is required

The company offers a competitive compensation plan and robust benefits package for full time regular employees including:

• Base Salary Range: $150k-$165k
• Eligible to participate in annual discretionary bonus
• Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans