As a Principal Onboarding Manager on the Success and Implementation team, you’ll own implementation, onboarding, and adoption across our enterprise accounts. You’ll serve as a key point of contact for district leaders, translating their goals, timelines, and needs into coordinated implementation plans, technical readiness, and strategies for sustained state-wide, district-wide, and school-level adoption. You’ll drive execution to ensure projects stay on track, stakeholders remain aligned, and districts are equipped to realize the full value of ClassDojo at scale.

You’ll bring deep expertise in how large districts plan, implement, and adopt technology. You know how to translate high-level goals and complex organizational needs into actionable project timelines, professional development recommendations, and communication plans. You’ll track progress through shared timelines and data, anticipate challenges, and identify opportunities for intervention to keep implementations moving forward. You’re highly detail-oriented, reliable, and an exceptional executive-level communicator who can coordinate across multiple departments, technical systems, and stakeholders.

You’ll work closely with leads in Product, Engineering, Data and Analytics, and Technical Implementation to ensure partner needs are represented and coordinated internally. You proactively leverage emerging technologies and AI to work more effectively, strengthen collaboration, and deliver consistently exceptional partner experiences.

This is a full-time, remote position reporting to the Principal District Partnerships Manager with an expected start in early 2027., Owning implementation at scale

• Lead end-to-end district onboarding and project management across a portfolio of up to 20 enterprise districts, ensuring projects are delivered on time, accurately and in alignment with multi-stakeholder goals.
• Co-develop district rollout and year-round professional development plans, and manage district-specific communication strategies, including co-branded communications.
• Report to key internal stakeholders consistently, and proactively share mitigation and acceleration steps.

Driving adoption through testing and refining

• Be creative in how you drive school-level adoption: build relationships with school-level champions, gather school leader feedback, and share insights with district leaders to inform your recommendations.
• Design curated enablement experiences that reflect each district’s technology ecosystem, and create custom PD pathways and communications that address adoption barriers.
• Test and define new adoption strategies within partner districts using usage and engagement data, then scale what works.

Leading across teams and partners

• Partner with the segment’s District Partnerships Manager and Account Executives to facilitate kickoffs and align stakeholders, making sure every participating department is represented.
• Coordinate between district IT teams and internal technical specialists on SSO, roster integrations, and data validation and accuracy.
• Serve as the liaison between the enterprise segment and ClassDojo’s Engineering and Product teams, translating enterprise needs into prioritized work that moves districts forward.
• Continuously improve onboarding systems, processes, and workflows with the broader Success and Implementation team, and guide partners in maximizing ClassDojo’s products and services., Remote or Hybrid United States Mid level Mid level Automotive * Big Data * Information Technology * Robotics * Software * Transportation * Manufacturing Leads aftersales performance across an assigned dealership district by driving revenue, customer retention, customer experience, and KPI achievement. Advises dealer leadership, executes GM customer care and aftersales initiatives, analyzes operational and performance data, develops business plans, improves service lane traffic, and resolves warranty and customer concerns. The role requires frequent territory travel, strong automotive service and parts knowledge, Excel proficiency, and the ability to legally operate a motor vehicle. Top Skills: Excel RapidScale, Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, renewals, and growth. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalations, and identify risks and expansion opportunities. Maintain account documentation, support continuous improvement, and build trusted customer relationships across managed services, cloud, SaaS, cybersecurity, or hybrid infrastructure environments., Manage a portfolio of B2B technology and managed-services customers, guiding onboarding, adoption, engagement, retention, renewals, and value realization. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalations, identify growth opportunities, and improve customer success processes. The role requires strong relationship management, organization, communication, and familiarity with cloud technologies and customer success metrics. Top Skills: AWSCRMCustomer Success PlatformsGCPAzureVMware

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• Senior-level project management experience (5+ years) in a K-12 SaaS environment, with a record of running enterprise-scale projects to deadline
• Proven ability to independently manage multiple complex, high-stakes projects on tight deadlines with a high level of organization and accuracy
• Strong written and verbal communication skills
• Experience synthesizing implementation data into executive-ready summaries and recommendations
• High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
• Experience working on cross functional projects with multiple internal stakeholders
• Experience in edtech, working with K-12 schools and districts, and/or working on products for kids or educators
• Ability to learn new technology and products quickly
• Familiarity with using organization and design tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion, Claude
• Ability to use data and timelines together to track progress and adjust an implementation strategy as it evolves
• Experience building relationships with senior, multi-department stakeholders and executive leaders, with the executive presence to lead conversations with district and company leadership
• Comfort with technical topics such as SSO, rostering, and data integrations, and the ability to partner with technical specialists and district IT teams
• Willingness to travel in person to visit district partners at least 1 time per year, such as kickoffs and strategic planning sessions
• Experience working in a customer-facing capacity with K-12 district leaders and/or working directly in a district setting

Bonus:

• Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe)
• Experience in high growth organizations
• Experience working directly in a district setting

ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset. This role is eligible for an incentive pay component. The estimated range below represents On Target Earnings (“OTE”), which includes both an annual base salary and target sales incentive.

CA, WA, NY, NJ, CT states: $118,750 - $150,000 (USD)

All other states in the US: $101,250 - $127,500 (USD)

LI-Remote

Owns end-to-end onboarding and implementation for up to 20 enterprise K-12 districts. The role manages project timelines, professional development, communications, adoption strategies, stakeholder alignment, technical readiness, and data-informed interventions. It coordinates district IT teams with internal Product, Engineering, Data, and Technical Implementation teams, supports SSO and roster integrations, and translates enterprise needs into prioritized work. The position also improves onboarding processes and serves as an executive-level partner to district leaders. The summary above was generated by AI

ClassDojo’s goal is to give every child on Earth an education they love.

We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-12 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of just around 200 people [1]. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here-and you’ll pioneer the future of education, too.