System Engineer II

Designs, develops, supports, and maintains the organization’s systems infrastructure, including the implementation and design of hardware and software. Make updates to system related installation documentation. Performs end-user support. Monitors the performance of systems. Maintains and supports the integrity of the operating system environment and various computer systems. Performs systems maintenance tasks, such as system back-up, recovery, and file maintenance to promote uptime and efficient performance. Acquires, installs, and tests system software upgrades and computer components. Configure software and resolve technical problems. Maintains documentation of IT infrastructure and troubleshooting procedures.

• Server deployments to virtual environments as well as physical builds
• Support of the M365 application services including Teams, OneDrive, SharePoint and Exchange
• Management of the MFA system as well as Remote Access Solutions
• System monitoring and trend reporting to ensure uptime SLA’s are maintained
• Windows and application patching of all servers to ensure compliance and utilize vulnerability management solution to ensure correct security posture is enforced
• Provide tier 3 technical support to Desktop and Applications teams
• Participate in on call rotation to respond to after-hours issues that arise
• Assist with managing VMware and Nutanix virtual infrastructures
• Involvement with Cyber Security Initiatives to better protect the organization
• Management of the Email Security Gateway and Web Application Firewall appliances
• Responsible for enterprise backups across on-premises and cloud environments
• Assist the networking team in managing switching and cloud-based wireless solutions

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AGE AND DIVERSITY RELATED CRITERIA: Consistently treats patients, colleagues and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures.

• Bachelor’s degree in related field of study or work experience of 4+ years may be substituted in lieu of education
• 2+ years professional IT experience supporting computers, mobile devices, networks etc.
• 4+ years of professional systems administration and/or network administration experience

Licenses/Certification:

• Industry Standards

Required Qualifications and Skills:

• Exposure to administrative duties in an on premise and cloud computing environment(s)
• Relevant system administration experience at the server and desktop level
• Ability to problem solve independently or within a group setting and great attention to detail
• Must be self-motivated, team oriented and able to work in an agile, fast-paced environment with excellent written and verbal communication skills

Preferred Qualifications and Skills:

• Flexibility to adapt to changing priorities and handle multiple projects simultaneously
• Relevant experience in a similar role, preferably in a large organization
• Stay up to date with industry trends and advancements in collaboration technology
• Possess knowledge of networking, security, and Windows Server systems administration
• Ability to acquaint oneself with new technologies using vendor-provided documentation as well as one’s own research and intuition
• Ability to think outside the box, ABILITY TO FULFILL JOB EXPECTATIONS: Must have the ability to perform essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.