Library Information Associate, Access & Information Services

The Library Services Associate III supports the room reservation queue and the equipment lending program. This includes assisting with answering reservation requests via email, compiling room reservation data, and effective communication with various individuals, including library leadership. They also support the Technology Lending Supervisor, including training of staff and student employees, deployment of equipment, damage equipment evaluation, and the coordination of issues at multiple libraries across campus., Technology Support:

• Supports the Technology Lending Supervisor, including training and coordination of issues at multiple libraries across campus. This includes inventory, storage, and security control; initial response to routine problems; damage assessment re: wear and tear versus customer responsibility for damage; liaison with library IT; assessment and benchmarking for policy/procedure changes; provide software and technology support and training for library staff, part-time student employees and library customers; directing the work of other staff who support equipment lending.
• Provides support for technology needs for library Learning Studios, including acting as a liaison to library IT staff to troubleshoot issues.

Ask Us/Service Site; Customer Service; Library Closing:

• Provides customers with reference, technology and circulation assistance (in-person, online via chat, phone and email), including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops, projectors and other emerging technology; directs the work of student employees who assist with this work; and liaises with the department’s resource sharing and technology leads.
• Supports building closing procedures for the Main and Weaver Science and Engineering Libraries.

Rooms Support

• Supports the LibCal room reservation software, including daily management and vendor relations.
• Works with internal and external stakeholders to manage spaces, and troubleshoot system errors.
• Supports the management of the room reservation request queue, including communicating with customers to determine the best space for their session or event, booking events in LibCal, and analyzing data.

Systems, Meetings, E-mail, Professional Development

• Facilitates meetings, makes presentations as needed, and participates in data-based decision making. This includes the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement.

• Excellent customer service skills, including the ability to collaborate with peers to meet customers’ needs and ensure customer satisfaction.

• Evidence of the use of good judgment and solid analytical and problem-solving skills, including the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement.

• Ability to understand and apply policies and procedures including the ability to resolve situations using trauma-informed-driven enforcement of policies.
• Ability to exercise excellent initiative, organization, and time management skills.
• Ability to handle difficult customer interactions.
• Knowledge of computer/digital fluency (hardware/software) and ability to learn how to use new software and technology.
• Knowledge of library reference resources (i.e., library catalog, indexes, search engines, print resources, etc.) and their appropriate use, including understanding the difference between primary and secondary resources.
• Skill in interviewing customers regarding reference service and sources to better understand customer needs.
• Ability to create training documentation.
• Ability to perform duties independently under general supervision.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• Ability to work in a highly collaborative environment, one that values and leverages the benefits of a variety of perspectives.
• Ability to use Microsoft Outlook and Office Suite (current version) as well as familiarity with library technology, including demonstrated skills in troubleshooting hardware, software, and equipment.
• Positive attitude and strong demonstration of UA Libraries’ Values.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve. Minimum Qualifications

• Bachelor’s degree required.
• Minimum of 1 year of relevant experience required in addition to education requirement.

Preferred Qualifications

• Experience with LibApps suite of software (LibCal, LibAnswers, LibGuides, etc.).
• Experience gathering and analyzing internal and external data (both qualitative and quantitative).
• Experience searching integrated Library Services Platform and record interpretation (e.g., Ex Libris).
• Experience using course management systems (e.g., Desire2Learn).
• Experience professionally representing an organization, including events.
• Experience with process improvement, cost and systems analysis, and project management.
• Experience with issues pertaining to circulation and library code of conduct procedures.

Work Hours: 100% on site. Sunday-Thursday 3:15pm-12:15am. Break Schedule (Summer, Winter, and Spring Break) will shift to align with adjusted building hours. Due to any potential change in scheduled building hours, all AIS staff are considered back-ups for closing the Libraries.

Visa sponsorship is not available for this position. Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; accessto UA recreation and cultural activities; and more!