ServiceNow Integration Developer

• Build integrations using IntegrationHub spokes, Flow Designer, REST and SOAP APIs, the MID Server and Service Graph Connectors, extending them with server-side scripting (JavaScript, Glide APIs) and scoped applications where needed.
• Configure and extend partner-provided ServiceNow applications, and build custom integrations only where those applications leave a gap.
• Integrate security platforms such as backup and recovery, asset and exposure management, PKI and certificate management, and security automation tools.
• Write automated tests with the Automated Test Framework (ATF), validate end-to-end workflows in the lab, and record results as evidence.
• Manage the application lifecycle: source control, versioning, release packaging, and compatibility testing against ServiceNow family releases.
• Produce technical documentation, deployment guides and hand-off packages for Platform Operations.
• Provide time-boxed L3 escalation for our applications and integrations.
• Build demos and support lab validation events.

ServiceNow, Test Automation, Testing, ServiceNow, Security Infrastructure, Automation, Digital Certificates, Public Key Infrastructure (PKI), Data Recovery, Asset Management, * [8+] years of hands-on ServiceNow development, with a focus on integrations.

• Built, tested and validated production integrations between ServiceNow and third-party platforms (such as security tools) using REST or SOAP APIs, IntegrationHub and the MID Server, including authentication (OAuth, API keys, certificates) and error handling.
• Hands-on experience with ServiceNow’s security and AI capabilities: at least one of Security Operations (Security Incident Response, Vulnerability Response), Integrated Risk Management, or AI features such as Now Assist and AI Agents.
• Server-side scripting (JavaScript, Glide APIs) to extend integrations and scoped applications.
• Wrote and maintained automated tests with ATF.
• Used source control and structured release practices (update sets or application repository, versioning).
• Wrote clear technical documentation that others used to deploy or support your work.

Preferred qualifications

• Experience across both ServiceNow security and AI, including AI Control Tower.
• Built integrations delivered as part of a managed or multi-customer service.
• ServiceNow Store or Built-On application development.
• Scripting outside ServiceNow, such as Python or PowerShell.
• Experience with Service Graph Connectors or CMDB data ingestion.