IT Specialist

Provide remote IT support for global employees in a Mac-first environment. Manage onboarding, offboarding, device provisioning, troubleshooting, ITSM tickets, Apple MDM, Apple Business Manager, Google Workspace, Zoom, asset inventory, documentation, and employee self-service. Support Macs, iPhones, iPads, and peripherals while meeting service-level agreements and contributing to process automation and continuous improvement., At Transmit Security, you will help enterprises secure digital interactions through agentic trust, identity security, and fraud prevention for people and AI agents. As an IT Support & Systems Specialist, you will own end-to-end IT support for US-based and global employees, helping them stay productive in a Mac-first, cloud-based environment. You will manage onboarding, offboarding, device provisioning, troubleshooting, and the systems under your responsibility. Working closely with the global IT team, you will handle requests through our IT service management platform and improve the employee support experience. What you’ll do

• Provide day-to-day remote IT support to employees, primarily across US time zones, ensuring fast, high-quality, and friendly service.
• Own the full employee lifecycle from an IT perspective: onboarding (device provisioning, orientation, training, etc.) and offboarding.
• Manage, prioritize, and resolve tickets and requests through the company’s ITSM system, meeting defined SLAs.
• Set up, configure, and support end-user devices, including Mac computers, iPhones, iPads, and peripherals.
• Manage Apple devices via MDM (Iru, formerly Kandji, preferred), including enrollment, configuration profiles, app deployment, and patching.
• Administer Apple Business Manager (ABM), including Automated Device Enrollment, Managed Apple Accounts, and app/license management.
• Work directly with Apple (AppleCare for Enterprise, Apple Business/account teams) on purchasing, warranty, repairs, and escalations.
• Administer Google Workspace, including users, groups, and organizational units.
• Administer and support Zoom (Meetings, Rooms, Phone), including setup, configuration, and troubleshooting.
• Track and maintain IT asset inventory, including device assignment, shipping, and recovery for remote employees.
• Create and maintain documentation, knowledge base articles, and self-service guides for end users.
• Contribute to IT initiatives and continuous improvement of processes, automation, and the employee experience.
• This role requires working hours aligned with the U.S. Eastern Time zone (EST/EDT)

• 3+ years of experience in an IT support / help desk role.
• Apple Certified Support Professional (ACSP) certification or proven hands-on macOS experience.
• Hands-on experience with an Apple MDM solution and Apple Business Manager.
• Experience administering SaaS systems such as Google Workspace, Zoom, and Slack.
• Experience working with an ITSM / ticketing system.
• Proven experience providing remote support to distributed employees.
• Strong organizational skills, including IT asset management.
• Customer service oriented, with excellent communication skills.
• Experience working in a fast-paced team environment.

The on-target earnings (OTE) range for this position is US$85,000 to US$110,000. Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs.

As a full-time employee, you will be eligible to participate in the company’s health, dental, and vision plans, in accordance with the plan documents, which may be subject to change. Additional benefits include potential equity, unlimited PTO, paid sick leave, and parental leave.

Transmit Security protects large enterprises from fraud and identity attacks. Our platform spans Mosaic (SaaS identity and fraud orchestration), FlexID (on-prem IAM), standalone fraud prevention and detection, and Agentic Trust, which secures AI agents that act on behalf of customers. Our technology is recognized by analysts, and our buyers are CISOs, fraud and financial crime leaders, and identity and digital channel owners. The product is ahead of the brand.